ADP Workforce Now
Monique Bull
Human Resource
Newark,CA
Summary
Passionate and diligent Human Resource Professional with 10+ years of experience in human resource and education fields. Adept at human resource management, staff benefits, and HRIS operations. Able to coach and counsel staff, build and maintain vendor relationships, and develop policies and procedures to enhance organizational operations.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Manager, HRIS & Benefits
Boys & Girls Clubs Of The Peninsula
Menlo Park, CA
08.2019 - Current
- Lead transition to new HRIS platform by researching and presenting new platform to combine 8 platforms for more streamlined process.
- Co-Managed renewal of HR after department heads abruptly departed through department rebranding and consistency.
- Established and maintained relationships with benefit brokers through 4 systems to provide best experience.
- Coached and trained team members through procedures to maximize team agility and performance.
- Maintained organization's leave policy by holding to timeline of communication, ensuring smooth transition exit and return.
- Improved safety reporting for Worker's Comp cases with more direct reporting to expedite injury support communications.
- Collected and analyzed HR analytic information to monitor compliance, attrition, and identify org trends across 23 sites.
- Maximized performance by monitoring daily activities and mentoring team members
Client Service Specialist at Apple
Apex Systems
Sunnyvale, CA
12.2018 - 08.2019
- Helped large volume of contractors every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Provided knowledgeable service and support for all customer and contractor needs.
- Communicated with clients regarding account services, contractor progress, and project completion
- Trained and supervised contractors on best practices to meet organization goals.
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Prepared and submitted reports to keep management informed of project activities and progress.
- Responded to customer calls and emails to answer questions about projects and contractor concerns.
HR Assistant
Autism Treatment Solutions
Pleasanton, CA
12.2016 - 12.2018
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Supported coordination of benefits open enrollment activities and process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
Lead Client Service Coordinator
Robert Half
San Ramon, CA
09.2013 - 12.2016
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained and managed customer files and databases.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
American High School
Fremont 09.1997 - 06.2001
Skills
Strategic planning
Software
Paycom
Ease
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Publisher
Microsoft Power Point
Tableau
Certification
HR Analyst Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
LinkedIn Profile
To see a far more detailed work experience and skill set, please visit my LinkedIn profile:
https://www.linkedin.com/in/monique-bull-2b04a628/
Timeline
HR Analyst Certificate
01-2023
Manager, HRIS & Benefits
Boys & Girls Clubs Of The Peninsula
08.2019 - Current
Client Service Specialist at Apple
Apex Systems
12.2018 - 08.2019
HR Assistant
Autism Treatment Solutions
12.2016 - 12.2018
Lead Client Service Coordinator
Robert Half
09.2013 - 12.2016
High School Diploma -
American High School
09.1997 - 06.2001