Monique L Burke
Greenbelt,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assitant
Lanigan Ryan P.C
07.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Receptionist
Lanigan Ryan PC
05.2022 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Receptionist
Ultimate Staffing
10.2021 - 05.2022
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Front Desk Associate
Action Property Management
07.2017 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Retail Keyholder /Retail Sales Associate
Swarovski Crystal
02.2015 - 05.2017
- Rearranged racks and shelving based on seasonal planograms.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
Level II Data Entry Specialist
PSI International
01.2010 - 01.2011
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
Education
Bachelor of Science - Accounting And Finance
University of Maryland Global Campus
Hyattsville, MD05-2028
Skills
- Tax Return Assembly
- Accounts payable
- Accounts receivable
- Microsoft Excel
- Microsoft Word
- Computer skills
- Data Entry
- Customer service
Timeline
Administrative Assitant
Lanigan Ryan P.C
07.2022 - Current
Receptionist
Lanigan Ryan PC
05.2022 - 07.2022
Receptionist
Ultimate Staffing
10.2021 - 05.2022
Front Desk Associate
Action Property Management
07.2017 - 02.2019
Retail Keyholder /Retail Sales Associate
Swarovski Crystal
02.2015 - 05.2017
Level II Data Entry Specialist
PSI International
01.2010 - 01.2011
Bachelor of Science - Accounting And Finance
University of Maryland Global Campus
Similar Profiles
Glenn TownsendGlenn Townsend
Accountant Supervisor at Lanigan & Associates, P.C.Accountant Supervisor at Lanigan & Associates, P.C.
Divenna ChambleeDivenna Chamblee
Associate Attorney at Chamblee Ryan, P.CAssociate Attorney at Chamblee Ryan, P.C
Barbara AssimakopoulosBarbara Assimakopoulos
Paralegal/Office Manager at O'Connor and Ryan, P.C.Paralegal/Office Manager at O'Connor and Ryan, P.C.
Shamelle WestShamelle West
Executive Assistant/Project Coordinator at NASA at Barrios TechnologyExecutive Assistant/Project Coordinator at NASA at Barrios Technology
Ocdalys Vasquez PerezOcdalys Vasquez Perez
Itinerant Special Education Assistant at PGCPSItinerant Special Education Assistant at PGCPS