Monique Burns
Manteca,CA
Summary
Accomplished Office Manager and Executive Administrator with over 15 years of proven expertise in optimizing operations, managing executive support functions, customer support, and client relations to enhance efficiency. A dynamic problem solver dedicated to refining key processes and procedures in fast-paced environments, ensuring operational success. Skilled in patient access, case management, insurance verification, and reimbursement resolution, ensuring seamless healthcare administration. Adept at coordinating cross-functional teams, improving productivity, and implementing process improvements that support organizational goals. Recognized for strong problem-solving skills, organizational excellence, and a commitment to confidentiality, advocacy, and exceptional service.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
UCSF Health Hyde Hospital
05.2025 - Current
- Coordinate outpatient scheduling in a fast-paced, procedural setting while managing key administrative functions to improve workflow processes.
- Facilitate communication between departments, promoting collaboration and information sharing across the organization.
- Handle multiple projects and shifting priorities while maintaining accuracy and attention to detail.
- Partner with Revenue Integrity to review coding and validate departmental charges, to support accurate submissions.
- Communicate all new EEG orders for Hyde and Stanyan locations, along with scheduled outpatient cases, to the Neurodiagnostics team for scheduling coordination.
- Notify patients of Cath Lab procedures through Epic MyChart to maintain clear and timely communication.
- Collaborate closely with referring providers’ offices to obtain necessary authorizations and maintain smooth scheduling processes.
- Assist in optimizing departmental processes by coordinating Nuclear Medicine scheduling with cardiology procedures, ensuring accurate test performance and timely availability of results.
Executive Office Manager
BGD Psychological Services
11.2021 - 03.2025
- Provided high-level executive support to the CEO/Founder, optimizing productivity and streamlining workflows, resulting in a 20% increase in overall operational efficiency.
- Ensured financial accuracy, managing reconciliations and bi-weekly payroll with 100% precision.
- Managed complex travel logistics, coordinating domestic and international itineraries to reduce costs and enhance overall effectiveness.
- Oversaw complex executive calendars and meetings, facilitating seamless coordination and priority alignment.
- Processed contracts, purchase orders, payments, and expense reports, cutting processing time and improving financial operations.
- Collaborated with cross-functional teams to plan and execute high-profile onsite and virtual events, driving a 95% satisfaction rate and increased user activation.
- Improved scheduling efficiency by managing appointments, cancellations, and waitlist requests, reducing patient scheduling gaps by 20%.
- Maintained regulatory compliance, overseeing personnel files, licensure tracking, and HIPAA adherence.
Mental Health Resource Coordinator
El Camino Hospital Behavioral Health Services
05.2019 - 11.2021
- Expanded patient access by building partnerships with mental health and addiction service providers, improving coordination, and expediting timely treatment for patients.
- Created and presented client-facing materials using internal data sources, supporting strategic planning and the successful execution of tailored engagement initiatives that enhanced client support and outcomes.
- Developed a matrix-driven referral system, reducing processing time by 40% and ensuring timely support for 95% of clients.
- Enhanced care delivery by analyzing resource utilization and client feedback, identifying key improvement areas, and implementing changes to drive efficiency and responsiveness.
- Expedited crisis intervention by coordinating emergency referrals and support networks, minimizing wait times and accelerating response for high-risk clients.
- Led community engagement, increasing participation in the annual NAMI Walk and promoting mental health awareness, helping reduce stigma and advance advocacy.
Patient Access Coordinator
El Camino Hospital Behavioral Health Services
06.2017 - 05.2019
- Handled high-volume inbound calls, verified insurance coverage through payer portals, providing guidance on financial counseling and cost estimates to support patient access.
- Delivered seamless patient intake and registration as the primary point of contact, ensuring documentation accuracy and minimizing wait times to improve patient experience.
- Resolved work queue discrepancies by correcting missing information, maintaining patient records, expediting processing, and increasing workflow productivity.
- Increased upfront payment collections by 20% through proactive co-payment collection and cost estimation, enhancing financial accuracy.
- Streamlined patient access workflows and optimized provider schedules to improve operational efficiency and satisfaction.
- Maintained strict HIPAA compliance, securely managing confidential patient information and adhering to regulatory requirements.
Physician Office Liaison
Silicon Valley Interventional Center
02.2015 - 05.2017
- Refined patient access and financial processes by verifying insurance, securing pre-authorizations, and processing reimbursement claims, reducing delays and improving service delivery.
- Directed administrative operations, supervising daily workflows and cross-functional coordination to streamline practice management and eliminate inefficiencies.
- Optimized scheduling efficiency by tracking appointments and cancellations, generating data-driven insights to optimize resource allocation and reduce downtime.
- Monitored financial accuracy and compliance, overseeing charges and billing, identifying discrepancies, and ensuring adherence to regulatory standards.
- Verified credentialing for outside sales representatives, ensuring compliance with industry standards and reducing onboarding delays by five days,
- Served as the primary liaison between patients, staff, and physicians, facilitating clear communication and care coordination.
Business Office Rep III
El Camino Hospital Interventional Service
04.2013 - 02.2015
- Processed reimbursement claims, streamlining financial operations and reducing payment delays for medical procedures.
- Administered dictations and medical records, improving clinical documentation accuracy and optimizing workflow efficiency.
- Reviewed CPT/ICD-10 coding, researched HCPCS and Revenue Codes, and maintained compliance with regulatory guidelines to strengthen billing accuracy and minimize claim denials.
- Facilitated cross-department collaboration, serving as a key point of contact between staff, physicians, and departments (Finance, Materials Management) to improve coordination and decision-making.
- Supervised inventory control, partnering with Materials Management to maintain adequate supplies and process accurate purchase orders, preventing stock shortages and operational delays.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported Cardiologists and Vascular Surgeons with imaging requests, verifying accuracy and expediting surgical preparation for optimal patient care.
Skills
- Calendar Management & Scheduling
- Travel Arrangements & Logistic Coordination
- Cross-functional Collaboration
- Innovative Problem Solving & Conflict Resolution
- Strategic Planning
- Data Management
- Administrative Support
- Expense & Reimbursement Management
- Customer & Client Relationship Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
- EPIC
- Cerner
- MUSE
- Teams
- SAP
- Slack
Accomplishments
- Recognized as Employee of the Month (September 2021) for outstanding performance and dedication to excellence.
Timeline
Administrative Coordinator
UCSF Health Hyde Hospital
05.2025 - Current
Executive Office Manager
BGD Psychological Services
11.2021 - 03.2025
Mental Health Resource Coordinator
El Camino Hospital Behavioral Health Services
05.2019 - 11.2021
Patient Access Coordinator
El Camino Hospital Behavioral Health Services
06.2017 - 05.2019
Physician Office Liaison
Silicon Valley Interventional Center
02.2015 - 05.2017
Business Office Rep III
El Camino Hospital Interventional Service
04.2013 - 02.2015