Monique Burt
Elizabethtown,KY
Summary
Highly professional and detail-oriented with a strong work ethic and positive attitude. Experienced in manufacturing, patient care, and fast-paced work environments. Works effectively independently or as part of a team while maintaining safety, quality, and productivity standards. Skilled CNA with hands-on experience providing compassionate patient care, monitoring vital signs, assisting with daily living activities, and supporting healthcare teams. Currently pursuing LPN training to further expand nursing knowledge and clinical skills. Reliable Manufacturing Technician with experience in preventive maintenance support, equipment troubleshooting, and operational efficiency. Committed to delivering quality work, excellent patient support, and strong team performance.
Overview
14
14
years of professional experience
Work History
Production Technician/Tugger Driver Driver
Metalsa
Elizabethtown, KY
03.2023 - 03.2026
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry & Documentation
- Customer Service
- MARx, CCP, CAS & Guidance Care Portal Systems
- Materials Handling & Product Assembly
- OSHA & Safety Compliance
- Direct Patient Care
- Vital Signs Monitoring
- CPR & First Aid
- Reporting & Documentation
- Teamwork & Communication
- Fast Learner in Fast-Paced Environments
- Operated and maintained production machinery, ensuring optimal performance and minimal downtime.
- Collaborated with team members to streamline assembly line processes, enhancing overall efficiency.
Production Team Member
Ford Motor Company
Louisville, KY
05.2017 - 12.2022
- Flexible with shifts, overtime, and extended work hours while maintaining excellent attendance
- Followed all safety procedures and PPE requirements in fast-paced manufacturing environments
- Operated hand tools, power tools, scanners, and assembly equipment accurately and efficiently
- Assembled vehicle parts and components while meeting production and quality standards
- Performed repetitive physical tasks including lifting, bending, reaching, and standing for long periods
- Inspected parts for defects and quality issues using identification numbers and codes
- Worked effectively in team environments while supporting coworkers and leadership
- Maintained productivity, accuracy, and workplace safety at all times
- Operated assembly line machinery to ensure smooth production flow.
- Collaborated with team members to maintain high-quality standards in vehicle assembly.
CNA/ Mental Health Tech II
Our Lady of Peace
Louisville, KY
04.2016 - 12.2022
- Assumes personal responsibility for maintaining professional development and practice, any certification or credentialing, and education
- Observes and monitors patient's status according to patient monitoring standards, policies and procedures
- This includes completion of vital signs, weight log, intake and output, dietary intake, rounds sheets, behavioral rounds sheets, narrative logs and admission checklists or other progress or milieu notes
- Reports patient complaints of pain or other concerns in a timely manner
- Provides verbal and written input to nursing staff via ongoing reporting and end of shift report so patient's needs and care can be prioritized
- Demonstrates proficiency and skill in providing care to patients; orienting to unit, transport; de-escalation; teaching of coping skills, conflict resolution, problem solving skills; specimen collection; assistance with activities of daily living; admission & discharge procedures, response to codes; use of SCM techniques
- Demonstrates effective on-going observations and evaluation of patient/family response to the interventions; reports changes in condition to the nurse assigned
- Demonstrates the ability to co-leads patient psycho-educational groups on the unit as well as provide care in a manner that is consistent with Personal Intervention Plans used on the specialty units
- Takes initiative to ensure that active treatment is occurring on their unit as scheduled
- Other duties as assigned
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported residents within the facility as needed.
- Assisted in monitoring vital signs, documenting changes for nursing staff review.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
Grievance/Appeals Screener
Humana
Louisville, Kentucky
11.2016 - 04.2017
- Managed client concerns by conducting and responding to complaints, grievances and appeals in a consistent fashion.
- Adhering to all regulatory, accreditation and internal processing timelines.
- Collect, analyze, and interpret trend information to address and resolve non-routine business-related concerns.
- Reviewing customer complaints
- Outreach to providers and members
- Customer conflict resolution
- Conflict prevention
- Reviewed medical records and other documents for accuracy and completeness.
- Conducted thorough screenings to assess member eligibility and health needs.
- Collaborated with healthcare teams to streamline communication regarding member care plans.
Open Enrollment Specialist
Humana
Louisville, Kentucky
07.2016 - 11.2016
- Oversee processing of and preparation of member enrollments of insurance according to regulations
- Respond to inquiries in a timely manner
- Resolve enrollment discrepancies
- Utilize research, problem solving, and analytical skills to ensure the accuracy of Medicare applications
- Conduct outbound calls to members to complete application process
- Resolve inquiries, issues and concerns of members
- Above-average computer skills and knowledge of applicable computer applications
- Uses attention to detail to ensure accuracy
- Good written and oral communication skills, other duties as assigned.
- Managed open enrollment processes, ensuring compliance with regulatory requirements and organizational policies.
- Assisted members in understanding benefit options, enhancing satisfaction and informed decision-making.
CNA
Hazelwood
Louisville, Kentucky
02.2014 - 06.2016
- Assists residents in personal hygiene such as bathing, dental and oral care, hair care and nail care
- Observed and reported the presence of pressure areas and skin breakdowns to prevent decubitus ulcers
- Provided daily indwelling catheter care
- Assisted residents with bowel and bladder functions by taking to restrooms, providing bedpans, and portable commodes
- Potty trained residents with limited knowledge of personal hygiene
- Checked and records bowel movements and maintained intake and output charts
- Prepared and given enemas and changed diapers
- Collected, labels and records sputum, urine, or stool specimens for laboratory analysis
- Performed diabetic urine testing
- Measured and recorded temperature, pulse, and respiration as instructed
- Used regulatory guidance methods for changing bed linens and to bundle, handle and transported linen, laundry and clothing to adhere to the infection control standard for soiled and contaminated items.
- Monitored vital signs, reported changes to nursing staff for timely interventions.
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Supported needs of 12 + residents under long-term care.
Part-Time Package Handler
UPS
Louisville, Kentucky
07.2012 - 06.2016
- Scanned all materials with manual scanner and match them against order specifications
- Packed the products carefully and label them accurately for dispatch
- Loaded and unload aircraft vehicles and trucks carefully
- Secured all cargo manually before dispatch
- Processed and coordinated all orders assigned
- Tracked orders upon customers’ request ensured proper recordkeeping for each order booked.
- Operated package sorting machinery to ensure efficient workflow and accurate package distribution.
- Conducted quality checks on packages to maintain high standards of accuracy and safety.
Education
LPN -
ATA College
Louisville, KY07-2015
CNA -
Jefferson Community Technical College
Louisville, KY04-2007
High School Diploma -
Whitney Young Job Corps
Simpsonville, KY05-2026
Skills
- Microsoft Office & Data Entry
- Customer Service & Communication
- Materials Handling & Product Assembly
- OSHA Safety Compliance & Teamwork
Timeline
Production Technician/Tugger Driver Driver
Metalsa
03.2023 - 03.2026
Production Team Member
Ford Motor Company
05.2017 - 12.2022
Grievance/Appeals Screener
Humana
11.2016 - 04.2017
Open Enrollment Specialist
Humana
07.2016 - 11.2016
CNA/ Mental Health Tech II
Our Lady of Peace
04.2016 - 12.2022
CNA
Hazelwood
02.2014 - 06.2016
Part-Time Package Handler
UPS
07.2012 - 06.2016
LPN -
ATA College
CNA -
Jefferson Community Technical College
High School Diploma -
Whitney Young Job Corps