Monique Burt

Used equipment properly to avoid workplace hazards or injuries.

• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Carefully packaged finished products and prepared for shipment.
• Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
• Performed quality checks on finished products to identify and address discrepancies.
• Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
• Coached fellow workers to operate machines properly and comply with safety procedures.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Entered and processed patients' prescriptions into internal system.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
• Utilized pharmacy management software to process prescriptions efficiently.
• Managed medication inventory, ensuring availability of all necessary drugs.

• Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
• Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
• Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
• Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
• Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
• Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
• Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
• Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
• Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
• Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
• Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Processed medical insurance claims and payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Assisted with medical coding and billing tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Upsold additional products and services to increase revenue.
• Fostered positive customer relations by resolving complaints and inquiries promptly.

• Cleaned and organized kitchen stations to promote team efficiency.
• Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
• Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
• Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
• Supported efficient kitchen operations by maintaining a clean and organized workspace.
• Oversaw catering orders to verify accuracy and completeness.
• Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
• Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Cleaned and maintained work areas, equipment and utensils.
• Maintained high personal grooming standards and uniform presentation.
• Maintained composure and work quality while under stress.
• Followed food safety practices and sanitation guidelines.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Pushed, pulled and transported large loads and objects.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Monitored food temperature, discarding items not stored correctly.
• Trained new staff on food preparation and safety procedures.
• Stocked and rotated food items according to expiration dates.
• Operated food slicers, grinders and chopper in accordance with safety guidelines.