Summary
Overview
Work History
Skills
Timeline
Generic

Monique B. West

Scarsdale,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Secretary

1199SEIU
07.2021 - Current
  • Provide administrative support to the EVP, VP, and 7 union organizers, maintain attendance
  • Oversee audio visual set-up for arbitration hearings and meetings, conduct data entry
  • Manage member database, compose and submit litigation paperwork for legal proceedings
  • Direct incoming calls, meet and greet visitors, facilitate events, train new hires
  • Compose and distribute time-sensitive grievance notices, generate reports

Executive Assistant

Bankwell Financial
11.2017 - 03.2020
  • Provided administrative support to the COS, and the EVP of Community Banking
  • Managed heavy executive calendar, organized and facilitated off-site conferences
  • Created itineraries, scheduled flights and hotel arrangements, processed expense reports
  • Interviewed candidates, conducted onboarding for new hires, and processed payroll
  • Successfully oversaw day-to-day staffing for 12 branches, managed unscheduled absences navigated delayed openings and early closings with the CT Banking Commission
  • Awarded the 2019 PULSE Award for Excellence

Administrative Assistant

Robert Half
10.2016 - 11.2017
  • Processed confidential personnel records, conducted background checks for candidates
  • Organized and facilitated mandatory compliance trainings; recorded and maintained records for compliance purposes
  • Oversaw security access clearance and software permissions for personnel
  • Generated and distributed daily financial reports to the CEO, executives, and shareholders
  • Hired by the client following completion of a temporary assignment

Administrative Assistant (Part-time)

Castleton Commodities
04.2015 - 10.2016
  • Met and greeted guests, directed incoming calls, managed company sponsored events, facilitated onboarding of new hires
  • Issued cell phones, laptops, communication devices, and managed wireless accounts and services
  • Developed and maintained working relationships with telecommunications vendors
  • Negotiated and structured cost-effective service plans resulting in an annual company savings of 30k

Administrative Assistant

COMET Technologies
03.2010 - 01.2013
  • Provided exceptional customer service for client-based company, organized and facilitated marketing trade shows; local and abroad
  • Conducted AR/AP, launched marketing campaigns promoting products and services
  • Resolved international and domestic shipping clearance issues with customs agents
  • Designed and implemented an innovative tracking system resulting in productivity, accountability and increased sales
  • Scheduled and oversaw client on-site new machine demonstrations and product repair
  • Coordinated travel arrangements, ensuring efficiency and compliance with company policies.

Skills

  • Team Building
  • Human Resources
  • Time-Management
  • Event Management
  • Heavy Scheduling
  • Critical Thinking
  • Calendar management
  • Sales support
  • Complex Problem-solving
  • File management
  • Appointment scheduling
  • Organization
  • Office administration
  • Verbal and written communication
  • Customer service

Timeline

Secretary

1199SEIU
07.2021 - Current

Executive Assistant

Bankwell Financial
11.2017 - 03.2020

Administrative Assistant

Robert Half
10.2016 - 11.2017

Administrative Assistant (Part-time)

Castleton Commodities
04.2015 - 10.2016

Administrative Assistant

COMET Technologies
03.2010 - 01.2013

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