Monique Canda
Everett
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Sales Agent
The Assurance Group Inc
07.2025 - Current
- Assisted clients in identifying insurance needs and selecting appropriate coverage options.
- Conducted policy reviews, ensuring compliance with industry regulations and standards.
- Developed and maintained strong client relationships through effective communication and follow-up.
- Utilized CRM software to track leads, manage customer data, and streamline sales processes.
- Collaborated with team members to achieve sales targets and improve service delivery efficiency.
- Developed strong relationships with clients through excellent customer service and regular followups.
Store Operations Manager
KushKlub
Shoreline, WA
08.2020 - 07.2025
- Streamlined store operations, enhancing customer experience and optimizing workflow efficiency.
- Led team training programs, fostering skill development and improving staff performance.
- Implemented inventory management systems, reducing stock discrepancies and increasing order accuracy.
- Analyzed sales data to identify trends, informing strategic purchasing decisions for product assortment.
- Developed and enforced operational policies, ensuring compliance with company standards and regulations.
- Coordinated promotional events, increasing foot traffic and boosting overall sales performance.
- Mentored junior staff on best practices in customer service and store presentation standards.
- Managed vendor relationships, negotiating favorable terms that improved supply chain efficiency.
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
Assistant Manager
Forever 21
Lynnwood, WA
06.2018 - 07.2019
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented visual merchandising standards to optimize product presentation and sales.
- Analyzed sales data to identify trends.
- Managed staff scheduling and payroll, optimizing labor costs while maintaining service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Dental Assistant Extern
Community Health Center of Snohomish County
Edmonds, WA
06.2017 - 08.2017
- Assisted with patient intake, ensuring accurate documentation and a seamless experience.
- Prepared treatment rooms by sterilizing instruments and organizing supplies efficiently.
- Supported dentists during procedures by anticipating needs and providing necessary tools promptly.
- Educated patients on oral hygiene practices to promote better health outcomes.
- Prepared patient x-rays and images for dentist review.
Education
High School Diploma -
Kamiak High School
Mukilteo, WACertificate - Dental Assisting
Pima Medical Institute
Seattle, WA08-2017
Skills
- Client relations
- Customer assistance
- Resilience under pressure
- Networking
- Adaptability to change
- Objection handling
- Paperwork processing
- CRM software
- Organization skills
- Time management
- Telephone skills
- Scheduling appointments
Timeline
Sales Agent
The Assurance Group Inc
07.2025 - Current
Store Operations Manager
KushKlub
08.2020 - 07.2025
Assistant Manager
Forever 21
06.2018 - 07.2019
Dental Assistant Extern
Community Health Center of Snohomish County
06.2017 - 08.2017
High School Diploma -
Kamiak High School
Certificate - Dental Assisting
Pima Medical Institute