Monique Carlin
Beaumont,CA
Summary
Detail-oriented and compassionate medical assistant with a strong foundation in administrative tasks, seeking to leverage 5+ years of experience in both clinical and office environments to provide exceptional patient care and streamline operations in a dynamic healthcare setting. Dedicated to supporting medical teams by utilizing excellent communication, organizational, and multitasking skills to enhance patient experience and improve workflow efficiency.
Overview
4
4
years of professional experience
Work History
Medical Office Manager
Loma Linda Psychiatric Medical Group
2021.09 - Current
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Administrative Assistant
Summit Career College
2020.11 - 2021.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported upper management with scheduling, and expense reporting, increasing efficiency in daily operations.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
Education
No Degree - Medical Asissitant
Summit Career College
San Bernardino 08.2021
Skills
- Data Entry
- Administrative Management
- Administrative Support
- Medical Records Administration
- Effective Multitasking
- HIPAA Regulations Understanding
- Strong Work Ethic
- Medical terminology knowledge
- Computer Software Proficiency
- Scheduling and Coordinating
- Documentation And Reporting
- Professional and Courteous
- Adaptability
- Reliability
- Task Prioritization
- Medical Billing Expertise
- Billing Processes
- Attention to Detail Focus
- Attention to Detail
- Insurance Eligibility and Verification
- Verbal and written communication
Timeline
Medical Office Manager
Loma Linda Psychiatric Medical Group
2021.09 - Current
Administrative Assistant
Summit Career College
2020.11 - 2021.08
No Degree - Medical Asissitant
Summit Career College
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