Monique Carter
Clinton,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and determined, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Fish Market Bar And Grill
05.2024 - 08.2024
- Served food and beverages quickly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS systems to place orders, manage bills, and handle other items.
- Created relationships with regular customers.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth shifts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Hostess
Topolino's
12.2021 - 02.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Political Science/Pre-Law
Notre Dame of Maryland
Baltimore, MD05-2027
Skills
- Exceptional customer service
- Guest engagement
- Cash handling
- Strong work ethic
- Hospitality service expertise
- Food running
- Team collaboration
- Sales techniques
Timeline
Server
Fish Market Bar And Grill
05.2024 - 08.2024
Restaurant Hostess
Topolino's
12.2021 - 02.2023
Bachelor of Science - Political Science/Pre-Law
Notre Dame of Maryland
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