Monique Carter
Fort Worth,TX
Summary
Throughout my career as a phlebotomist, one of my biggest achievements has been consistently providing accurate and efficient specimen collection while maintaining a high level of patient care. I’ve worked with a wide range of patients, including those who are anxious or difficult to draw, and I’ve been able to successfully complete collections while keeping them calm and comfortable.
I’ve also helped reduce specimen errors by making sure labeling, documentation, and handling are always done correctly. In my previous roles, I took initiative in supporting team operations by maintaining supplies, assisting with scheduling, and ensuring workflow stayed organized.
Another achievement I’m proud of is my ability to adapt in different environments, especially as a mobile phlebotomist, where I travel and work independently while still maintaining high standards. My experience in leadership roles has also allowed me to train and support others, which helped improve team performance and overall patient satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Obi Little Rock Arkansas Blood institute
Sherwood, AR
12.2025 - Current
- Travel to designated locations to draw blood samples from patients
- Verify patient information and medical history before beginning the procedure
- Explain the process to patients and answer any questions or concerns they may have
- Prepare the necessary equipment for blood drawing
- Sanitize the work area and properly dispose of all used medical supplies
- Accurately label and store collected samples for laboratory testing
- Maintain patient confidentiality and comply with all privacy regulations
- Monitor inventory levels and order new medical supplies as needed
Phlebotomist and Specimen Collector
Tribal Diagnostics
Dallas, TX
09.2023 - 12.2025
- Performed venipuncture and capillary punctures on patients of all ages using aseptic techniques.
- Ensured proper patient identification and specimen labeling for blood samples.
- Collect urine specimens following established protocols, ensuring proper labeling and documentation.
- Instructed patients on the collection process and provided necessary containers.
- Collected saliva samples using swabs or other approved methods with attention to accuracy and patient comfort.
- Educated patients on proper saliva sample collection procedures.
- Greeted patients warmly, explain specimen collection procedures, and address any concerns.
- Provided exceptional customer service, ensuring patients' comfort and well-being during the collection process.
- Processed and prepared collected specimens for laboratory testing, ensuring proper storage and transportation.
- Followed safety protocols, infection control measures, and relevant regulations to ensure patient and staff safety.
- Maintained confidentiality of patient information and records.
- Accurately documented patient information, collection details, and test requisitions for all collected specimens.
- Processed referrals and completed Prior Authorizations when needed.
- Followed up on missing or incorrect information so patients receive the right reimbursement from insurance companies.
- Performed routine maintenance of phlebotomy and specimen collection equipment.
- Reported equipment issues promptly for repairs.
- All other duties as assigned.
Transportation Aide
Bedford Wellness and Rehabilitation Center
Bedford, TX
08.2022 - 09.2023
- Provides transportation of residents to and from physician appointments in a timely manner.
- Provides transportation for current or new residents from hospital after discharge.
- Transports medical records for signatures to medical offices.
- Maintains an elevated level of safety following safety policies and procedures while in Center and transporting residents.
- Maintains van in good working condition.
- Maintains van in a neat and clean condition at all times.
- Assists in general with Center activities as needed.
Director
Throne of Grace Learning Center
Fort Worth, TX
01.2020 - 08.2022
- Demonstrate consistent leadership qualities and ability to work cooperatively with staff and affiliated providers.
- Supervise, manage, and monitor Educational Specialists' caseloads of affiliated family childcare provider's home/program visits.
- Effectively create, evaluate, and collaborate with Education Specialists to deliver workshops and information sessions for network providers.
- Maintain consistent, stable, and supportive relationships with affiliated family childcare providers.
- Lead a team in assessing the quality of affiliated family childcare programs.
- Lead a team in coaching, developing, and supporting developmentally appropriate practice for mixed age groups in affiliated family childcare programs.
- Support educational specialists with developing individualized family/child plans to address children’s social-emotional development needs.
- Ensure educational specialists provide appropriate services to families/children based on developmental needs of children.
Phlebotomist / Lab Assistant / Payroll Scheduling Assistant
Carter Bloodcare
Bedford, TX
01.2003 - 01.2020
- Perform all tasks related to the collection of whole blood, special donations and apheresis blood collection using automated red cell technology to include donor screening, phlebotomy and quality control following standard operating procedures.
- Maintain records of performance, patient results, and quality control as defined in the laboratory’s general and sectional policy and procedure manuals.
- Maintain equipment in accordance with defined policies and procedures, and records preventive and remedial maintenance of equipment.
- Participate in quality assurance and quality improvement projects in the laboratory.
- Participate in research and development of new procedures and changes to existing procedures.
- Participate in cost analysis of existing and prospective test procedures.
Customer Service Representative
Merck Meco
Fort Worth, TX
01.2002 - 12.2003
- Verify patient eligibility, medication, direction, dosage, and calculate day’s supply.
- Answer patient inquiries. Referrals and pre-certifications for patients to specialists and procedures for physicians, maintained medicals records, scheduling, receptionist, insurance- ICD.9 & CPT codes, and medical assisting.
Customer Service Representative
Aegis Communication
Fort Worth, TX
01.1998 - 12.2000
- Responsible for making outbound calls through an automated dialer and received inbound calls to report, collect and process check/credit card payments through automated company software applications on delinquent cellular accounts.
- Also assisted in numerous areas such as training, handling escalated calls, credit & activation's, ESN changes, phone number changes light troubleshooting, data-entry through company software applications etc....
Education
Associate of Arts - Psychology
South College
Knoxville, TNHigh School Diploma -
Sam Houston High School
Arlington Tx05.2000
Skills
- Patient preparation
- Patient care
- Patient identification
- Communication proficiency
- Sanitation and sterilization
- Medical records review
- Order of draw proficiency
Certification
Phlebotomy Training & On-the-Job Certification
Timeline
Mobile Phlebotomist
Obi Little Rock Arkansas Blood institute
12.2025 - Current
Phlebotomist and Specimen Collector
Tribal Diagnostics
09.2023 - 12.2025
Transportation Aide
Bedford Wellness and Rehabilitation Center
08.2022 - 09.2023
Director
Throne of Grace Learning Center
01.2020 - 08.2022
Phlebotomist / Lab Assistant / Payroll Scheduling Assistant
Carter Bloodcare
01.2003 - 01.2020
Customer Service Representative
Merck Meco
01.2002 - 12.2003
Customer Service Representative
Aegis Communication
01.1998 - 12.2000
Associate of Arts - Psychology
South College
High School Diploma -
Sam Houston High School