Monique Castellanos

• Plan and execute all internal team sales incentive trips, including destinations such as Las Vegas, Costa Rica, Cabo, and Cancun, managing logistics, agenda, budgeting, and participant coordination.
• Coordinate logistics and manage administrative tasks for executive meetings and conferences.
• Design and distribute marketing flyers to promote sales programs and events, ensuring alignment with branding guidelines and effective communication of incentives to internal teams.
• Facilitate communication between senior executives, staff, and external stakeholders, maintaining confidentiality and professionalism.
• Organize and manage the Dia de los Muertos event annually for the Inglewood community with a $70k budget, overseeing the stage program, greenroom for sponsors, sponsor gifting and payment collection.
• Code credit card transactions and manage expenses for the Senior VP of Marketing, ensuring accuracy and compliance with financial guidelines to support audits.
• Proficient in CRM systems, Mailchimp for email marketing campaigns, and graphic design tools Canva and Photoshop for creating marketing materials.
• Demonstrate strong attention to detail, accuracy, and adherence to deadlines in all aspects of work, maintaining a high level of professionalism and integrity.
• Participate in frequent communication with other administrative staff, human resources and finance department on special projects and events.
• Composes, reviews, and disseminates correspondence and memorandums on behalf of the Senior Vice President.

January 2020 - June 2020 Media Strategist (COVID-19 Pandemic)

• Led a strategic media campaign in collaboration with KTLA, which included a successful live on-air segment that significantly boosted brand visibility and customer engagement.
• Managed digital content creation, including flyers, restaurant posters, corporate communications, and promotions.
• Achieved a notable 20% increase in catering sales through innovative marketing strategies and effective client engagement.
• Developed organizational systems for contracts, records, reports, and agendas to enhance documentation traceability.

October 2018 - January 2020 Sales & Events Manager

• Redesigned and implemented a digital contract system for catering services, transitioning from traditional mail-based contracts to a streamlined digital process, enhancing efficiency and reducing turnaround time.
• Led weekly sales target meetings with CEO to strategize and align sales goals with company objectives.
• Planned, organized, and prioritized itineraries, logistics, and staff for Special Events Department.
• Consulted with clients to determine objectives and requirements for meetings, conferences, and conventions.
• Aligned sales strategy with brand messaging across all communication channels.

June 2017 - October 2018 Event Planner

• Initiated and executed comprehensive event planning for diverse events including private artist concerts, weddings, employee appreciations, celebrity birthday parties, and barmitzvas.
• Managed event budgets, logistics, vendor relationships, and onsite coordination to ensure seamless events.
• Redesigned and launched the company’s catering website, implementing a digital contract system that replaced traditional mail-based contracts, improving efficiency and client satisfaction.
• Inspect event facilities to ensure they meet with requirements.

• Met and exceeded sales goals by promoting bank products and services in customer interactions.
• Conducted special service and account transactions for customers, including international wire transfers and placing stop payment orders.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
• Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Completed daily vault balancing, including ATM.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.