Monique Castro
Tucson,AZ
Summary
Driven and detail-oriented professional with extensive experience in logistics and customer service roles, notably at Amazon. Excelled in quality control, stock replenishment, and providing exceptional customer assistance. Proven track record of enhancing team performance through innovative solutions and achieving project objectives efficiently. Skilled in pallet jack use and fostering positive customer interactions.
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Overview
7
7
years of professional experience
Work History
Pick
Amazon
Tucson, AZ
06.2024 - 09.2024
- Pick items from pod and place them into a bin.
- Maintained a clean and organized work area to ensure safety standards were met.
- Inspected picked items for accuracy against customer orders.
- Reported any damaged or missing items to management immediately upon discovery.
Sto
Amazon
Tucson, AZ
12.2023 - 12.2023
- I would take items out of the bins and place them into a pod.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Problem Solver
HomeGoods Distribution Center
Tucson
09.2023 - 11.2023
- I would count the quantity inside of the packages and make sure everything matched the label.
- I would match the description, size, quantity and color.
- I would go around checking to make sure everything matched and if it did I would then proceed to do the math of everything and go around scanning everything with a handheld device.
Cashier
Dollar General
Tucson, AZ
03.2019 - 06.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors and dusted surfaces.
Housekeeper
Quality Inn
Tucson
06.2018 - 08.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Cashier
Viva Burrito
Tucson, AZ
02.2018 - 05.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Trained new team members on restaurant policies and procedures.
- Cleaned counters and common areas to minimize spread of germs.
- Collected money, made change and counted out register at end of shift.
Education
High School Diploma -
Arizona Jr/Sr High School
Tucson, AZ07-2025
Skills
- Pallet jack use
- Stock replenishment
- Barcode scanning
- Item selection
- Quality Control
- Order ticket reading
- Chemical Handling
- Housekeeping
- Restroom upkeep
- Sanitization procedures
- Customer Service
- Safe cleaning with chemicals
- Sweeping and Mopping
- Glass and window washing
- Returns processing
- Cash Handling
- Payment Collection
- Cash Register Operation
- Drawer balancing
- Customer Assistance
- ID Verification
- Merchandise Restocking
Timeline
Pick
Amazon
06.2024 - 09.2024
Sto
Amazon
12.2023 - 12.2023
Problem Solver
HomeGoods Distribution Center
09.2023 - 11.2023
Cashier
Dollar General
03.2019 - 06.2019
Housekeeper
Quality Inn
06.2018 - 08.2018
Cashier
Viva Burrito
02.2018 - 05.2018
High School Diploma -
Arizona Jr/Sr High School