Monique Cathern
Medford,MA
Summary
Detail-oriented supervisor with a strong background in training staff and implementing process improvements. Achieved significant operational enhancements while fostering a culture of effective communication and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
Benefit Wallet
Tempe, AZ
08.2018 - 09.2021
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
- Implemented new operational procedures, increasing efficiency.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Administrative Assistant
Newport Park Center
Newport Beach, California
06.2016 - 08.2018
- Coordinated schedules and appointments for management and staff meetings.
- Assisted in preparing reports and presentations for internal meetings.
- Supported team projects by conducting research and compiling data as needed.
- Implemented office procedures to streamline daily operations and enhance productivity.
- Trained new administrative staff on office protocols and software systems.
- Coordinated meetings, including logistics, agendas, and documentation distribution.
Education
Master of Science - Experimental Psychology
Tufts University
Medford, MA05-2024
Skills
- Attention to detail
- Effective communication
- Inventory management
- Customer service
- Time management
- Speedy and efficient
- Verbal and written communication
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Supervisor
Benefit Wallet
08.2018 - 09.2021
Administrative Assistant
Newport Park Center
06.2016 - 08.2018
Master of Science - Experimental Psychology
Tufts University