Summary
Overview
Work History
Education
Skills
Certification
Unique Value
Timeline
Generic

MONIQUE C. GRIFFIN

Virginia Beach,USA

Summary

Experience Manager at Ulta Beauty with expertise in operations management and talent development. Proven ability to drive sales growth and enhance customer loyalty through strategic initiatives. Implemented process improvements that increased productivity by 10%, fostering a collaborative team culture. Strong leadership and analytical skills contribute to organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

EXPERIENCE MANAGER

Ulta Beauty
Morrisville, NC
05.2023 - Current
  • Created a high performing team by bring the brand to life for the internal and external customer.
  • Supported the execution of the store strategy to achieve performance goals and drive sales growth throughout the store including salon growth, customer and product operations, talent development, merchandising, and improving shrink results.
  • Collaborated with the leadership team to inspire and build accountability to meet and exceed goals.
  • Drove customer loyalty through the credit rewards program, corporate events, social media awareness, and the omni-channel.
  • Mastered company sales and order management process becoming the go-to- expert answering questions from various personnel levels.
  • Ensure the team was continuously supported with services and solutions to facilitate a successful product launch.
  • Manage weekly staff scheduling, payroll, merchandising operations, and communication with leadership team on company expectations.
  • Utilized the stores forecast and payroll to schedule the right people at the right time to maximize productivity and profitability.
  • Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
  • Conducted performance reviews for direct reports with integration of employee development plans for improved performance to achieve career objectives.

INTIMATES MANAGER

Victoria's Secret
Chesapeake, VA
09.2018 - 02.2023
  • Manage all divisions of in-store operations and provided comprehensive leadership to over 40 personnel to include local campus representatives.
  • Learned company products and services and communicated effectively with internal sales team regarding actual, potential sales, and product launches.
  • Communicated marketing plans to increase branding exposure, consumer traffic, loyalty, and sales growth through efficient sales floor management.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed and ensured reporting of critical incidents in the assigned areas of responsibility.
  • Ensured follow-up on required inventories and audits in order to control costs.
  • Evaluate new inventory, update computer database and proactively resolve any variances / discrepancies.
  • Cultivate a customer-focused, collaborative team culture to exceed both customer and company goals.
  • Coach and mentored, the production team to foster continuous improvement by tracking volume.
  • Oversaw all implementation and maintenance of visuals displays, windows, and merchandising.
  • Manage vendor relationships and conduct vendor monitoring and supply chain management activities in compliance with internal logistical standards.

WHOLE FOODS MARKET SHOPPER - Filling, and Packaging

Amazon/ Whole Foods Market
Virginia Beach, VA
05.2020 - 12.2020
  • Determined priorities and strategically scheduled real time order fulfillment in high volume grocery store during material and personnel shortages as a result of COVID-19.
  • Completed the required tasks with safety, efficiency, and a customer focused mindset while meeting deadlines.
  • Drove a Fill/Finish and packaging operation streamlining the customer journey from product selection to delivery.
  • Used mobile applications to complete orders request and recommended substitutions for out-of-stock items via secure messaging.
  • Resolved complex customer problems and provided feedback to Amazon to research cases and craft solutions.
  • Take immediate action to correct discrepancies found internally and externally increasing daily productivity by 10%.

Volunteer - Administrative and Logistics

Hawaii Food Bank
Honolulu, HI
07.2016 - 08.2017
  • In partnership with the Community Food Drive Coordinator and Controller by identifying operational inefficiencies and made recommandations to streamline daily functions.
  • Prepared 100 + daily shipments in a large warehouse environment to fulfill customer orders meeting the weekly goal of 550 households delivered.
  • Managed daily, weekly, and monthly commercial activities to include scheduled seminars, guest speakers, tracking presentations, and zoom meetings.
  • Distribute company correspondence including memos and updates to reinforce and appraise corporate objectives and developments.
  • Assist in the scheduling and organization of staff meetings from appointment coordination, travel itineraries, and Corporate card purchases.
  • Prepared and Coordinated a team of 50+ volunteers and warehouse personnel to pack 1500 requested food boxes for monthly senior food drive.
  • Field incoming calls and emails from vendors and verified the communication among involved parties to resolve donation issues.
  • Inform employees of organizational developments and staff accomplishments through written communication.
  • Verified dates of shelf inventory to identify expired goods discarding when necessary to maintain only inventory safe items for consumption.

LEARNING COACH - Home Schooling

Hawaii Technology Academy
Honolulu, HI
08.2012 - 05.2016
  • Formulated instructional lesson plans that met all state requirements based on the student's individual needs in grades 5th, 7th, and 8th.
  • Assessed student's abilities and provided individual and small group tutoring in a non-traditional learning environment.
  • Specialized in keeping students engaged while providing steady feedback and positive encouragement.
  • Accommodated student and family priorities by establishing flexible teaching schedules.
  • Coached and mentored students through constant engagement developing new strengths.
  • Participated in planning and delivery of student events including orientation and graduations.
  • Assisted in drafting support letters and adding signatures through Microsoft Word and Adobe.
  • Provide administrative support for projects, events, and fieldtrips.
  • Purchase and order student and office supplies.
  • Schedule student and teacher meetings and workshops, taking notes, organizing agendas, and recording minutes.
  • Facilitated conference calls, tutoring sessions, and early exam distribution.

Education

A.A - Business Administration

Jones International University
Centennial, CO

Skills

  • Leadership and supervision
  • Operations management
  • Legal and regulatory compliance
  • Expense control
  • Budget management
  • Workflow scheduling
  • Program management
  • Strategy development
  • Analytical thinking
  • Staff forecasting
  • Talent management
  • Process improvement
  • Policy implementation
  • Vendor management
  • Organizational culture
  • Vision and goal development
  • Supply chain management
  • Negotiation skills

Certification

Logistic Course, United States Army

Unique Value

  • Leadership/Supervision
  • Operations Management
  • Legal & Regulatory Documents
  • Expense Control / Cost Containment
  • Budget & Asset Management
  • Scheduling / Workflow Management
  • Critical Program Management
  • Strategy Development / Execution
  • Critical & Analytical Thinker
  • Staff Forecasting & Planning
  • Talent Management / KPIs
  • Process Improvements / QA & QC
  • Policy & Procedure Implementation
  • Vendor Relationship Management
  • Organizational Structuring / Culture
  • Develop Vision / Strategy / Goals
  • Supply Management / Logistics
  • Negotiation and Decision Making

Timeline

EXPERIENCE MANAGER

Ulta Beauty
05.2023 - Current

WHOLE FOODS MARKET SHOPPER - Filling, and Packaging

Amazon/ Whole Foods Market
05.2020 - 12.2020

INTIMATES MANAGER

Victoria's Secret
09.2018 - 02.2023

Volunteer - Administrative and Logistics

Hawaii Food Bank
07.2016 - 08.2017

LEARNING COACH - Home Schooling

Hawaii Technology Academy
08.2012 - 05.2016

A.A - Business Administration

Jones International University

Similar Profiles

CREATE PROFILE
MONIQUE C. GRIFFIN