Monique Charles
Arverne
Summary
Dynamic professional with extensive experience at TTEC Solutions, excelling in customer service and technical support. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in EMR systems and patient care, demonstrating strong teamwork and problem-solving abilities to drive operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR, Sales
TTEC Solutions
Queens
04.2025 - Current
- Resolved customer complaints and escalated issues as needed.
- Provided product knowledge to enhance customer experience.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Responded promptly to all incoming sales inquiries from potential customers.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Performed account maintenance duties such as updating customer information in CRM system.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
Office Manager
Ear Nose and Throat Associates
Howard Beach
10.2021 - Current
- Authorizations for in office procedures
- Staff scheduling
- Time sheets and payroll
- Responsible for daily office operations
- Ensure office has sufficient coverage
- Report to Director of Operations
- Calculate weekly and monthly totals
- Review Doctors schedule for operational efficiency
Medical Assistant
Ear, Nose, and Throat Associates
Howard Beach
05.2017 - Current
- Assist with Procedures
- Took patient intake and record all medical history for an average of 40 patients per day
- Handle all specimen and specimen order and blood work
- Assist with patient chart and all data entry
- Utilizing Chart Logics and Medics
Medical Assistant Intern
South Shore Family Medical PC
10.2016 - 12.2017
- Took and recorded Vital signs for an average of 15 patients per day
- Collected Urine samples for lab test as needed and requested by P.As
- Performed basic in office test such as PFTs and provided Nebulizers treatment as needed
- Performed EKG's on patient as requested
- Assisted with front desk duties as needed such as data entry, scheduling and rescheduling appointments
- Utilizing E-clinical Works and verifying insurance
Home Health Aide
Partners In Care
Queens
06.2012 - 08.2016
- Taking the Patients out in the community
- Assisting with their social skills
- Learning their Behaviors & Disabilities to better suit their needs
- Personal Hygiene needs
Receptionist/ Recruiter
National income life insurance
NY
03.2011 - 06.2012
- Assistant managing recruiter
- Made phone calls
- Handled an excessive amount of paper work
- Database entry
Education
Diploma - Medical
Allen School of Health Sciences
Jamaica, NY12.2016
Associates - Criminal Justice
Berkeley College
Manhattan, NY01.2009
Skills
- EXCEL
- MICROSOFT WORD
- TEAM PLAYER
- WORD
- Phlebotomy
- Patient Care
- Vital Signs
- EMR
- Injections
- EMR systems
- Insurance Verification
- Venipuncture
- Medical Office Experience
- Office Administration
- EClinicalWorks
- Supervising experience
- Medicare
- Power Point
- E-clinical work
Certification
CPR Certification
Additional Information
Phlebotomy, EKG, Vital Signs, Hematology, Sterilization and Autoclaving, Specimen Collection, Basic lab test, Front Office Duties, Patient's Histories, Insurance Verification, Appointment Scheduling, Referrals, Billing/Invoicing, Multi-Line Phones, Urinalysis
Personal Information
Work Permit: Authorized to work in the US for any employer
Skills And Languages
- Reliable
- Responsible
- Honest
- Team player
- Easily adapt to new concepts and responsibilities
- Knowledge in Microsoft Word, Excel, and Power Point
- Working knowledge of E-clinical work
Timeline
CSR, Sales
TTEC Solutions
04.2025 - Current
Office Manager
Ear Nose and Throat Associates
10.2021 - Current
Medical Assistant
Ear, Nose, and Throat Associates
05.2017 - Current
Medical Assistant Intern
South Shore Family Medical PC
10.2016 - 12.2017
Home Health Aide
Partners In Care
06.2012 - 08.2016
Receptionist/ Recruiter
National income life insurance
03.2011 - 06.2012
Diploma - Medical
Allen School of Health Sciences
Associates - Criminal Justice
Berkeley College