Monique Chinn

• Collected deposits or payments and arranged for billing.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Assessed customers' needs by asking probing questions and listening attentively.
• Upsold additional products or services where appropriate based on individual requirements.
• Ensured compliance with applicable laws and regulations related to customer service operations.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Provided feedback on customer service efficiency to deliver better support options.
• Responded promptly to incoming calls from customers while providing excellent service standards.
• Educated customers where applicable to alleviate need for future contact.
• Recommended potential products or services after analyzing customer needs.
• Provided clear instructions on how to use our products or services effectively.
• Handled escalations professionally and efficiently, ensuring customer satisfaction at all times.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.

Q+AA qq+

• Monitored and managed currency and chip exchanges, and compared house and player hands to assess game accuracy and integrity.
• Inspected cards or equipment used in games to verify proper condition.
• Provided customer service by responding to inquiries and resolving complaints in a timely manner.
• Cleaned up area after each game including disposing of trash, collecting cards and resetting tables and chairs.
• Collected cash payment from players prior to each game.
• Greeted players and ensured a pleasant atmosphere.
• Operated gaming equipment, inspected cards and monitored play to maintain security and protect house interests.
• Secured player bets prior to starting gameplay.
• Maintained optimal records by collecting cash and chip bets and accurately verified and recorded amounts.
• Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
• Monitored game tables and directed patrons to open seating.
• Drafted reports detailing daily data and submitted to management.
• Assisted in the planning and preparation of bingo events.
• Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
• Analyzed customer feedback on promotions and services provided by organization.
• Resolved customer complaints in a professional manner while adhering to company policies.
• Calculated and paid out winnings or referred patrons to cashiers.
• Sold casino chips, tokens or tickets.
• Tracked inventory levels of bingo supplies such as cards, chips, daubers, and placed orders when necessary.
• Redeemed coins and tokens for cash at customer request.
• Prepared detailed reports on bingo sales and financial information for management review.
• Managed multiple tables simultaneously while ensuring fairness among players at each table.
• Processed payments for winners using various methods including cash, check or credit card transactions.
• Performed daily reconciliation of cash drawers to ensure accurate record keeping.
• Prepared detailed reports on daily transactions for management review.
• Assisted with set-up before each game began by distributing cards, verifying numbers, collecting fees.
• Resolved disputes between players regarding winnings or other issues arising during play.
• Provided customer service assistance with questions and concerns related to bingo games.
• Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction.
• Ensured that all players were playing within the established rules and regulations.
• Inspected gaming equipment regularly to ensure proper functioning prior to use in a game session.
• Verified and recorded amounts, collecting bets in cash and chips.
• Adhered strictly to policies governing privacy and confidentiality of player data.
• Prepared balance sheets in accordance with gaming standards and internal controls.

• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Provided emotional support and companionship to patients.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Transported clients to doctor appointments and social events.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Administered medications as instructed by physician or nurse practitioner.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Assisted clients with proper exercises and rehabilitation.
• Assisted clients with bathing, dressing and incontinence care.
• Maintained clean and well-organized environment for client happiness and safety.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Helped clients stay happy and healthy by providing mental and emotional support.

• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Identified problem areas impacting participants' ability to successfully complete treatment.
• Maintained accurate records of all activities conducted under the program.
• Guided clients in developing skills or strategies for dealing with problems.
• Supported and counseled clients with drug and alcohol addiction.
• Attended trainings related to drug and alcohol counseling practices.
• Identified treatment goals based on individual diagnosis and history.
• Provided guidance and assistance to individuals affected by addiction.
• Provided technical assistance when needed regarding implementation of new policies or procedures related to substance abuse prevention.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed household errands and other essential duties.
• Worked with cross-functional teams to achieve goals.
• Worked effectively in team environments to make the workplace more productive.
• Collected specimens from patients for laboratory testing purposes.
• Performed laundry, cleaning and grocery shopping duties.
• Reminded patients to take prescribed medications or nutritional supplements.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Acted as liaison between case managers and other care providers to plan programs and promote quality of life that is in best interest of residents.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Answered patient call signals and signal lights to determine patients' needs.
• Administered medications and educated patients and families on correct at-home administration.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Delivered personal care and assistance to many group home residents.
• Coordinated daily schedules and activities of residents and completed and maintained medical records and files.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Followed up with customers after completing a job to ensure satisfaction with the work performed.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
• Assisted with customer requests and answered questions to improve satisfaction.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Perform health screenings
• Coordinate referrals to private healthcare providers
• Record medical history and symptoms
• Perform diagnostic test
• Promote health, prevent illness restore health, and serve as a health liaison
• Operate medical equipment
• Monitor patient health and record signs
• Advocate for health and wellbeing of patient

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Plan, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager, RN or supervisor.
• Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
• Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.