Monique Cleveland
Customer Service Representative
Detroit,MI
Summary
Experienced customer service specialist with 7+ years resolving customer complaints and concerns. Knowledge of a variety of skills including reporting, establishing rapport with clients, and benefit utilization. Aiming to use my proven skills to effectively fill the opening role in your company.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
New Employee Trainer, Creative Designer
Rebel Nell
01.2020 - 05.2021
- Created the employee training handbook
- Trained new personal in jewelry making
- Overseen new projects and maintained deadlines
- Greeted new customers and maintained storefront
Utilization Review Specialist
Logisticare Solutions LLC
04.2014 - 01.2018
- Prepared various reports for upper management, clients, and contractors
- Determined Eligibility for services and scheduled medical transportation
- Maintained HIPPA Compliance
- Resolved complaints from members, health care providers, and state representatives
- Assisted in administrative duties and recorded meeting minutes
- Trained new employees
Customer Service Representative
Netflix- Aditya Birla Minacs
02.2013 - 01.2014
- Answered telephone calls regarding subscription
- Assisted customers with billing and technical issues
Home Help Provider
Department of Human Services
08.2012 - 01.2013
- Prepared meals and scheduled medical appointments
- Maintained cleanliness of clients home
CEO
Vintage Threads
08.2011 - 11.2012
- Managed Ebay business.
Theatre Assistant/ Office Assistant
Barry University
08.2009 - 05.2012
- Assisted in building of different sets, and light installation
- Assisted with Payroll
Inspector Poll Clerk
City of Detroit Elections Department
11.2006 - 11.2009
- Directed compliances with official election procedures
Customer Service Representative/ Sales Representative
Insight Teleservices
10.2007 - 01.2009
- Conferred with customers about services and products.
- Made outbound calls for Donations to various charity organizations
Education
Bachelor's Degree - Pre-Med and Art
Barry University
Miami, FLSkills
Software troubleshooting
Excellent communication and interpersonal skills
Utilization Review
Insurance Verification
Microsoft Office
Strong problem solving skills
Data entry
HIPAA
Active Directory
Employee Orientation
Utilization Management
Phone etiquette
Medical Records
Help desk
Proven ability to take initiative and work independently
Managed Care
Desktop support
Sales
Computer literate( Word, Excel, PowerPoint)
Customer service
Proven organizational and time management skills
Medical records
Cold calling
Case Management
Certification
Google Suite Certification
June 2020 to Present
course taught by google resulting in certification of communicating via email and with online applications
Timeline
New Employee Trainer, Creative Designer
Rebel Nell
01.2020 - 05.2021
Utilization Review Specialist
Logisticare Solutions LLC
04.2014 - 01.2018
Customer Service Representative
Netflix- Aditya Birla Minacs
02.2013 - 01.2014
Home Help Provider
Department of Human Services
08.2012 - 01.2013
CEO
Vintage Threads
08.2011 - 11.2012
Theatre Assistant/ Office Assistant
Barry University
08.2009 - 05.2012
Customer Service Representative/ Sales Representative
Insight Teleservices
10.2007 - 01.2009
Inspector Poll Clerk
City of Detroit Elections Department
11.2006 - 11.2009
Bachelor's Degree - Pre-Med and Art
Barry University