Peggy Butler
Baltimore,MD
Summary
Meticulous, well-organized, versatile professional skilled at cultivating and deepening productive relationships with clients, owners, companies, and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
41
41
years of professional experience
Work History
Associate Leasing Manager
University Of Maryland Medical System Inner Harbor
04.2014 - Current
- Facilitates tenant onboarding and orientation to ensure tenant satisfaction and retention.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Uses market trends and competitor data to develop strategic leasing plans that drive revenue growth.
- Prepares detailed leasing reports and presentations for senior management to support data-driven decisions.
- Manages lease negotiations and renewals to secure favorable terms for tenants, and to increase occupancy rates.
- Analyzes lease performance metrics, identifying opportunities for improvement and increasing tenant satisfaction.
- Collaborates with maintenance teams to ensure timely resolution of tenant issues and address property upkeep, enhancing overall appearance and functionality of units.
Administrative Assistant
University Of Maryland Medical System Inner Harbor
11.2009 - 04.2014
- Helped leasing management meet and exceed occupancy and resident retention goals.
- Coordinated daily office operations to ensure smooth workflow and efficient administrative support.
- Delivered superior resident experiences by building relationships and taking initiative to provide courteous, efficient, and timely responses to residents' needs and concerns.
- Provided exceptional customer service and effectively communicated with vendors, prospective and current residents, guests, visitors and staff, while adhering to company policies and Fair Housing laws.
Administrative Assistant III
University Physicians, Inc.
03.2006 - 11.2009
- Maintained strict adherence to HIPAA laws, safeguarding patient information.
- Transcribed medical notes and correspondence to ensure accuracy and confidentiality.
- Researched and retrieved medical records to support patient care and research activities.
- Composed patient correspondence and answered non-clinical inquiries, enhancing patient communication.
- Verified prescriptions and confirmed appointments, which helped streamline administrative processes.
- Monitored supply inventory and placed orders that contributed to uninterrupted clinic operations and cost savings.
Clinical Coordinator
Johns Hopkins Health Systems Endocrinology & Cardi
09.1992 - 09.2008
- Coordinated daily operations of Endocrinology & Cardiac Surgery clinical areas.
- Trained new Secretarial and Receptionist staff, enhancing team efficiency.
- Transcribed patient notes and composed correspondence to medical providers.
- Accurately managed patient billing and insurance claims, which reduced billing errors.
- Collected co-payments, verified insurance eligibility, and tracked patient attendance at Diabetes Clinic.
- Scheduled appointments, assisted with forms, and effectively communicated with patient families.
Certified Legal Assistant
Lord & Whip, P.A. Workers’ Compensation/Personal I
06.1983 - 08.1992
- Drafted clear client correspondence to ensure effective communication.
- Entered attorney billable hours accurately to optimize billing processes.
- Managed receptionist duties that cultivated efficient work environments.
- Handled extensive legal transcription and case-related document preparation.
- Transcribed interviews and meetings maintaining confidentiality and providing thorough details.
- Coordinated Workers’ Compensation Hearings and physician visits, ensuring procedural compliance.
- Liaised with medical professionals and clients, fostering strong relationships and ensuring timely case updates.
Education
Master of Science - Business Administration
Strayer University
Global Campus 05.2001 -
Bachelor of Science - Business Administration
Strayer University
Global Campus 05.2018
Skills
- Ability to work in high-pressured office environments
- Strong customer service skills with a professional demeanor
- Strong interpersonal relations and good communication skills
- Experience in handling confidential information with discretion
- Excellent organizational skills with the ability to prioritize tasks effectively
- Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
Timeline
Associate Leasing Manager
University Of Maryland Medical System Inner Harbor
04.2014 - Current
Administrative Assistant
University Of Maryland Medical System Inner Harbor
11.2009 - 04.2014
Administrative Assistant III
University Physicians, Inc.
03.2006 - 11.2009
Master of Science - Business Administration
Strayer University
05.2001 -
Clinical Coordinator
Johns Hopkins Health Systems Endocrinology & Cardi
09.1992 - 09.2008
Certified Legal Assistant
Lord & Whip, P.A. Workers’ Compensation/Personal I
06.1983 - 08.1992
Bachelor of Science - Business Administration
Strayer University
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