Monique Colon
Ocala,Florida
Summary
A high-performing, strategic-thinking professional with more than 15 years’ experience in establishing productive business relationships and resolving critical business issues. Offering an array of skills in accurate employee job performance assessment with the ability to multi-task in a fast paced environment.. Recommending and implementing action plan strategies to meet HR needs, interdepartmental coordination, consultative relationship building, coaching, training, communication and schedule planning. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Human Resource Coordinator
RealTruck
01.2022 - Current
- Assist with HRIS, payroll and benefits testing, configuration, validation, and reporting as needed
- Works with Corporate Payroll to ensure compliance with all required state/federal pay practices
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Maintained human resources information system and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Reviewed human resources paperwork for accuracy and completeness.
Client Service Supervisor and Recruiter
Spherion Staffing And Recruiting
05.2021 - 01.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Worked as full cycle senior recruiter, sourcing, screening, interviewing, presenting and placing qualified candidates
- Managing presentation, selection, offer, negotiation, closing and administrative components involved in full lifecycle recruiting
- Creatively sourcing diverse, high caliber candidates by maximizing internet resources, cold calling, social media referrals and networking
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Managing presentation, selection, offer, negotiation, closing and administrative components involved in full lifecycle recruiting
- Creatively sourcing diverse, high caliber candidates by maximizing internet resources, cold calling, social media referrals and networking
Internet Business Manager
Lucky Duckling, Ocala
01.2016 - 01.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Perform accounting duties; Cashbook, journals, reconciling bank statements with general ledger
- Provide services such as encoding, printing, downloading and all other operations
- Administered and processed paperwork related to new hires, job candidates, employment concerns and complaints
- Researched, recruited, staffed and trained all new company hires
- Processed all accounts payable and receivables.
Supervisor Senior Associate
Knighted Gaming, Ocala Jai Alai
01.2015 - 01.2017
- Strengthening compliance; improving processes; elevating output, quality, customer satisfaction and employee morale
- Preserve integrity of game
- Supervise and coordinate activities of workers in assigned gaming
- Rain and mentor all team members to ensure service standards are met
- Train, hired and supervised employees to meet company goals and implementing operations
- Manage fast paced action on tables by monitoring payouts and calculating game bonuses.
Center Manager
Advance America
01.2014 - 01.2015
- Ensure procedures outlining, opening, closing, banking, collections, audits, local store marketing, LP and other company policies followed daily
- Employee relations recruiting, hiring, training, disciplining, evaluating, developing and terminating center staff
- Recognize and develop skills/abilities of associates in order to meet center and company objectives
- Manage P&L, payroll and other budgeted costs
- Local travel.
Manager
Sally Beauty Supply
01.2007 - 01.2014
- Met financial objectives by preparing annual budget, analyzing variances and scheduling expenditures
- Coach, council, recruit and discipline employees
- Utilize information technology to record sales figures for data analysis and forwarded planning
- Maintain inventory and ensure items are in stock
- Identify current and future trends that appeal to consumers
- Secure merchandise by implementing security systems and measures.
Administration/Title Clerk
Ocala Lincoln-Mercury
01.2006 - 01.2007
- Able to work independently and make decisions based on general guidelines
- Supervise the daily cash receipts process, deposits and reports
- Filled out federal documents.
Counselor-Nutrition Specialist
Metabolic Research Center
01.2005 - 01.2006
- Created individualized plans that supported client goals and overall wellness improvements
- Thoroughly analyzed client’s eating habits and dietary needs prior to creating a plan for them
- Educated clients about benefits of proper nutrition and lifestyle changes
- Worked closely with clients to monitor progress, motivate them and address any setbacks or concerns.
Personal Trainer/ Front desk Supervisor
Compass Health and Fitness
01.2002 - 01.2005
- Supervised and coordinated the activities of workers engaged in planning, selling and instructing of fitness plans for clients
- Implemented training courses for new recruits speeding profitability
- Trained and managed numerous employees to improve productivity
- Assisted and counseled subordinate in interviewing, measuring and evaluating patrons appropriate fitness programs
- Interview potential employee’s specific positions responsible for strategy, concept, research and productivity.
Security Officer
Central Security
01.1998 - 01.2002
- Established security procedures for companies engaged in manufacturing products and processing data and material
- Established procedures for handling, store safekeeping and destroying classified documents
- Directed activities of personnel in revising and updating security measures due to new and revised regulations
- Supervised and itemized schedule work hours
- Interviewed and hire applicants to fill security guard vacancies.
Education
SHRM-CP - Society For Human Resource Management
SHRM Jet Pack
Florida2022
Security License - Security And Protective Services
AA Security
Florida2007
Business Operations -
Argosy
Florida01.2005
NASM Nutrition Certificate ECE Certificate - Health
01.2005
Skills
- Talent Assessment & Acquisition
- Client Relationship Management Team Leadership Customer Service
- Office/ Admin Support Budgeting
- Excellent communication Strong Listening Effective Coaching Ability to Multi-Task
- Computer Skills:
- Microsoft: Office, Excel,
- PowerPoint, G-Suite, Chat, Teams
- Digital Calendars: Google, Outlook
- Kronos Adobe
- Retention Strategies
- Goal Attainment
- Human Resources Department Processes
Certification
- Reshaping the Workplace: DE & I, SHRM - 2022
- Employment Law & Regulations, Risk Management Certificate- 2022
- ERG's 101, SHRM - 2022
- Becoming a Social Inclusion Officer, CPD-Allison - 2022
- Diversity, Everfi-2018
Timeline
Senior Human Resource Coordinator
RealTruck
01.2022 - Current
Client Service Supervisor and Recruiter
Spherion Staffing And Recruiting
05.2021 - 01.2022
Internet Business Manager
Lucky Duckling, Ocala
01.2016 - 01.2021
Supervisor Senior Associate
Knighted Gaming, Ocala Jai Alai
01.2015 - 01.2017
Center Manager
Advance America
01.2014 - 01.2015
Manager
Sally Beauty Supply
01.2007 - 01.2014
Administration/Title Clerk
Ocala Lincoln-Mercury
01.2006 - 01.2007
Counselor-Nutrition Specialist
Metabolic Research Center
01.2005 - 01.2006
Personal Trainer/ Front desk Supervisor
Compass Health and Fitness
01.2002 - 01.2005
Security Officer
Central Security
01.1998 - 01.2002
SHRM-CP - Society For Human Resource Management
SHRM Jet Pack
Security License - Security And Protective Services
AA Security
Business Operations -
Argosy
NASM Nutrition Certificate ECE Certificate - Health
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