Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Monique Colunga

Tucson,AZ

Summary

Dynamic professional with extensive experience as a Work From Home Agent at Coast Professional Inc., excelling in customer service and problem-solving. Recognized for negotiating payment plans and enhancing customer satisfaction. Proficient in Microsoft Teams and adaptable to fast-paced environments, ensuring effective collaboration and timely resolutions.

Knowledgeable billing accounts with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.

Overview

10
10
years of professional experience

Work History

Work From Home Agent

Coast Professional Inc.
04.2024 - 03.2025
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.

Construction Craft Laborer

LIUNA LOCAL 73
06.2019 - 09.2023
  • Resolved unexpected challenges promptly, preventing project delays.
  • Adapted quickly to new tools and techniques to meet evolving project needs.
  • Coordinated with trade professionals to ensure efficient task execution for successful projects.
  • Extended equipment lifespan through regular maintenance checks and prompt issue resolution.
  • Communicated timely updates on road conditions, closures, and detours to the public.
  • Trained junior staff in traffic management best practices, enhancing team performance.
  • Compiled detailed reports on project progress and outcomes for regulatory submissions.
  • Adjusted signal timing plans based on real-time traffic data, improving travel efficiency.
  • Served as a liaison between contractors and engineering teams during construction projects, resolving conflicts related to traffic control plans effectively.

Member Service Representative

Costco Wholesale Corp
04.2015 - 06.2019
  • Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
  • Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Conducted thorough research to identify potential new membership benefits, leading to increased member satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Education

Business Communication

Modesto Junior College
Modesto, CA
05-2023

Skills

  • Microsoft teams
  • MS outlook proficiency
  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Zoom meeting software expert
  • Advanced computer skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved team goals by completing tasks with accuracy and efficiency.
  • Proficient in Artiva, Microsoft Teams, Outlook, VMWare Horizon.
  • Successfully approved to work on contracts per clients requirements, and compliant with state and federal regulations.
  • Security clearance granting access to classified information by completing background investigation conducted by the office of personnel management (OPM)

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Work From Home Agent

Coast Professional Inc.
04.2024 - 03.2025

Construction Craft Laborer

LIUNA LOCAL 73
06.2019 - 09.2023

Member Service Representative

Costco Wholesale Corp
04.2015 - 06.2019

Business Communication

Modesto Junior College

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