Summary
Overview
Work History
Education
Skills
To try to keep my sign language skills current
To try to keep my sign language skills up to help others if needed current
To try to keep my sign language skills up to help others if needed current
Languages
Timeline
Generic

Monique Cox

Sacramento,CA

Summary

Dedicated Clerk with years of experience in the Customer service office for Stanislaus County. I was initially hired as a Temp to help with the call volume for two years & I made sure to keep our attention to detail and multitasking to Dedicated Coworker Clerks. I worked as a temp for 2 years & then was hired on 11/08/2004. In total I earned nineteen years & 21 days of experience in attention to detail and multitasking talents.

Overview

19
19
years of professional experience

Work History

Administrative Clerk II

Stanislaus County Health Services Agency
11.2004 - 07.2023
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

High School Diploma -

Taft Union High School
Taft, CA
06.1993

Skills

  • Clerical Support
  • Maintaining confidentiality
  • Verbal and written communication
  • Database entry

To try to keep my sign language skills current

When I took a college class I had an instructor  who was deaf & he gave me the information on how to enroll and be added to his class for the dead & to learn sign language. I had a classmate who had hearing issues so I tried to learn what I could so that I could carry on a conversation my  friend & have him feel included instead of different from others.  

To try to keep my sign language skills up to help others if needed current

I try to keep my sign language up to date as I have friends who are deaf and one of my Junior College instructors was also deaf.   I have had the experience  to be able to use it & help them at least in a minimal amount.   I learned from them how appreciative they were even  when my skill was minimal assistance.  I have found that those who  may have issues when they may not have an interpreter with them were still very appreciative.  I am thankful for their appreciation  & kindness that they give in return. 

To try to keep my sign language skills up to help others if needed current

The reason I try to keep my sign language skills up is to help those who are in the deaf community  that are appreciative when they are not able to have an interpreter with them.  It  is a blessing for me to have the minimal skills to at least translate for them if in the grocery store or other business.   I feel that sharing any help to others is a gift them them  & they are truly appreciative.   What we put out to others is sometimes what people needed when we didn't know fully that they needed more than we knew.


Languages

Sign language
Limited Working

Timeline

Administrative Clerk II

Stanislaus County Health Services Agency
11.2004 - 07.2023

High School Diploma -

Taft Union High School
Monique Cox