Monique Cox
Santa Barbara,CA
Summary
Highly motivated and personable individual with strong customer service skills. Hard working and devoted to customers.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Village Properties - Santa Barbara Real Estate
04.2018 - Current
- Assisted clients with property searches, gathering relevant information to facilitate decision-making.
- Developed knowledge of local real estate market trends to provide informed guidance to clients.
- Coordinated property showings and open houses, ensuring optimal presentation for potential buyers.
- Managed client communications through various channels, fostering strong relationships and trust.
- Home tours and preparations with showings.
General Manager
Unique Tan
07.2010 - 09.2014
- Payroll and general bookkeeping, deposits and managing customer billing accounts.
- Responsible for interview processes, hiring and terminating employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Enhanced team collaboration and communication.
- Managed 3 locations. Was responsible for all of the upkeep of the tanning beds and spray tan machines.
- Inventory control, responsible for ordering all of the necessary supplies.
Admitting Clerk
Twin Cities Hospital
03.2009 - 07.2010
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Coordinated insurance verification and authorization to expedite patient care services.
- Assisted patients with registration forms, providing clear guidance on necessary documentation requirements.
- Maintained compliance with healthcare regulations by consistently updating confidentiality protocols and best practices.
- Verified patient details and insurance coverage and collected co-pays.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained knowledge of hospital services, specialties, and offerings to provide accurate information to incoming patients or their families during intake processes effectively .
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06-2003
No Degree -
Santa Barbara City College
Santa Barbara, CASkills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Contact Information
- Monique Cox | Buyer Specialist
- 805-610-7732 | moniquecox.sbrealtor@gmail.com | CalBRE 01937284
- 1436 State Street | Santa Barbara, CA 93101 | villagesite.com
- EXCLUSIVE AFFILIATE OF CHRISTIE'S INTERNATIONAL REAL ESTATE
- SELLINGSB.COM
Affiliation
Ruth Ann Bowe Real Estate Team
CASA Volunteer
Court Appointed Supervising Advocate for Children.
Languages
Spanish
Elementary
Timeline
Real Estate Agent
Village Properties - Santa Barbara Real Estate
04.2018 - Current
General Manager
Unique Tan
07.2010 - 09.2014
Admitting Clerk
Twin Cities Hospital
03.2009 - 07.2010
High School Diploma -
Paso Robles High School
No Degree -
Santa Barbara City College