Monique Craig
Lexington Park,MD
Summary
Management: Possesses strong knowledge of learning techniques and strategies, financial services, marketing, managing customer relationships, problem solving techniques, economics and team-building, also retains superb presentation skills. Business Development: Skillful and dynamic administrative professional adept at creating and maintaining administrative and procedural processes that improve redundancy, enhance accuracy and efficiency and meet and exceed company goals. Problem Resolution: Exceedingly focused and results-oriented in supporting complex, deadline-driven performances; identify objectives and priorities and resolve any conflicts in initial stages. Strengths & Accomplishments: Dynamic leadership and team-building abilities. A proactive organized unit secretary juggling multiple duties and continuous interruptions. Advanced computer, mentoring, communication, and interpersonal skills. Proficient in Microsoft Office including Word, PowerPoint and Excel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Secretary
MedStar Southern Maryland Hospital
01.2017 - Current
- Perform administrative and clerical tasks for the unit, including answering phones and referring to the appropriate staff; opening and sorting mail; scheduling internal meetings;
- Maintain a professional, courteous, and excellent customer service, while interacting with patients and guests
- Order and maintains departmental supplies;
- Transcribe physician’s orders in a timely and accurate manner;
- Monitor patient records for new orders and orders that have been changed;
- Set up patient transfers and transfer packets to outside facilities;
- Access patient information and perform order entry functions via unit computer as well as utilize fax machine to receive and transmit information; by phone also updating the charge nurse, transport team, and units for admits
- Works with charge RN to coordinate patient admissions and transfers;
- Adheres to all HIPAA guidelines and regulations.
Administrative Staff Assistant /Unit Secretary
Providence Hospital
01.2012 - 01.2017
- Notify appropriate departments, facilitates rapid turnover of rooms, and maintains an accurate census;
- Supply assistance to designated managers to attain general goals and ensure compliance with hospital guidelines, policies, and procedures;
- Assists patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel;
- Function as liaison between internal and external stakeholders in order to supply superb customer service and serve as representative of the hospital and department in a professional and polite fashion;
- Established a strong relationship to gain support and effectively achieve results;
- Worked effectively with people from a variety of culturally diverse backgrounds.
Education
High School Diploma -
Forestville High School
Forestville, MD05.1993
Skills
- Patient Chart Maintenance
- Detail-Oriented
- Verbal and Written Communication
- Organization and Time Management
- Problem-Solving
- HIPAA Compliance
- Insurance claims
- Patient data confidentiality
Certification
CPR/BLS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
Unit Secretary
MedStar Southern Maryland Hospital
01.2017 - Current
Administrative Staff Assistant /Unit Secretary
Providence Hospital
01.2012 - 01.2017
High School Diploma -
Forestville High School