Monique Crowder
Raleigh,NC
Summary
Detailed-oriented Class A driver with over six years of experience, including yard management operations. I have a track record for taking full accountability for my performance. Additionally, with leadership experience as a Tech Support Team Lead, I excel in cross-functional coordination, problem-solving, and driving operational excellence. I am committed to maintaining the highest standards of accountability and efficiency in every role.
Overview
11
11
years of professional experience
Work History
Truck Driver Class A/Yard Manager
Longistics
Durham, NC
03.2024 - Current
- Operates Class A commercial vehicles to transport goods and materials in a safe and efficient manner
- Performs pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations
- Adheres to all traffic laws, regulations, and company policies while operating the vehicle
- Communicates effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues or concerns
- Manages paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
- Maintains cleanliness of the truck cab interior by regularly cleaning surfaces and removing trash or debris
- Reports any mechanical problems or malfunctions promptly for timely repairs or replacements
- Communicates with drivers, warehouse staff, dispatchers, and management to ensure timely trailer availability and smooth operations
- Maintains accurate logs of trailer locations and movements to support warehouse, yard, local, and fleet operations
- Adheres to and enforces all safety protocols to prevent accidents, particularly when maneuvering in the yard and maintaining flow of traffic
CDL A OTR Truck Driver
Paschal Truck Lines
Murray, KY
08.2022 - 02.2024
- Operated Class A commercial vehicles over long distances while adhering to safety regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with DOT regulations.
- Maintained accurate logs of driving hours, vehicle maintenance, and cargo deliveries in accordance with company policies.
- Communicated effectively with dispatchers to coordinate pickups and resolve any issues on the road.
- Delivered goods on time by adhering to deadlines and efficiently managing routes.
Local Truck Driver/Driver Trainer
GIF, LLC (Amazon Freight Partner)
Trenton, NJ
02.2022 - 08.2022
- Followed all applicable laws and regulations for the safe operation of a commercial vehicle.
- Tracked shipments using online portals such as TMS software systems or EDI technology platforms.
- Demonstrated proficiency in maneuvering vehicles in tight spaces, such as loading docks or narrow streets.
- Inspected trucks for mechanical items and safety issues before and after each trip.
- Adapted quickly to changes in work environment or schedule due to inclement weather or unexpected delays.
- Successfully delivered goods to customers in a timely manner, while adhering to safety regulations.
- Trained newly hired drivers on what was expected for successful deliveries
OTR Truck Driver
Roehl Transport
Marshfield, WI
03.2020 - 12.2021
- Operated tractor-trailer combinations in compliance with Federal Motor Carrier Safety Regulations.
- Performed preventative maintenance on vehicles such as checking fluid levels, tire pressure, brakes.
- Adhered to company policies regarding hours of service regulations at all times.
- Demonstrated strong problem solving skills when encountering unexpected roadblocks or obstacles.
- Communicated effectively with dispatch regarding delivery updates and delays.
- Exercised sound judgment when making decisions related to safety and customer satisfaction.
- Inspected truck before and after trips to ensure optimal performance.
- Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.
- Planned and followed an efficient route to maximize time and fuel efficiency.
Order Picker
Amazon
East Windsor, NJ
11.2019 - 04.2020
- Pick Operator (Licensed), properly, accurately, and efficiently selecting items ordered for next day delivery, reaching and maintaining per hour quotas
Patient Advocate Specialist
Spherion
Lawrenceville, NJ
03.2019 - 11.2019
- Inbound/Outbound calls providing information and assisting patients with Patient Assistant Program
- Data Entry/Processing applications for patients needing assistance with medication cost
- Completed Benefit Investigations, verifying patient's income and insurance benefits, assisting in determining eligibility for PAP
- Audited processed PAP applications to ensure accurate input, which require attention to detail
- Corresponded with Specialty Pharmacy via phone, email, and chat
- Scheduled deliveries of patient's medication, tracking, and ensuring delivery
- Handled High Priority Patients and Escalations to ensure they are handled professionally and with precision to meet the needs of patients and HCPs
TECH SUPPORT TEAM LEAD
Apple Kelly Connect
Albany, GA
07.2015 - 03.2019
- REMOTE POSITION
- Assisted customers with resolving issues with their iOS products
- Re-establishied relationships with customers when necessary
- Assisted customers with iTunes/iCloud billing issues
- Supervised a group of 15+ remote chat agents, providing guidance, feedback, and performance reviews to assist them with meeting service goals
- Implemented strategies to enhance efficiency, customer satisfaction, and service quality
- Monitored team members to ensure that policies and procedures were being adhered to, and effectively coached on opportunities for growth
Education
High School Diploma -
Southeast Raleigh Magnet High School
Raleigh, NC05.1999
Skills
- Safe driving practices
- Pretrip inspections
- DOT regulations compliance
- GPS navigation systems
- Strong communication
- Commercial vehicle operation
- Strong work ethic
Timeline
Truck Driver Class A/Yard Manager
Longistics
03.2024 - Current
CDL A OTR Truck Driver
Paschal Truck Lines
08.2022 - 02.2024
Local Truck Driver/Driver Trainer
GIF, LLC (Amazon Freight Partner)
02.2022 - 08.2022
OTR Truck Driver
Roehl Transport
03.2020 - 12.2021
Order Picker
Amazon
11.2019 - 04.2020
Patient Advocate Specialist
Spherion
03.2019 - 11.2019
TECH SUPPORT TEAM LEAD
Apple Kelly Connect
07.2015 - 03.2019
High School Diploma -
Southeast Raleigh Magnet High School