Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monique Silva

Monique Silva

San Diego,CA

Summary

Well-rounded working with costumer service in the past 6 years of experience, here in USA and in Brazil. Making sure it's all align between the company and the costumer, ether way working as kitchen staff or as cashier/hostess.

Expert at receiving orders, arranging products, being able to complete tasks till the end of work time. Always pain attention to minimum details, have good mindset to be ready to resolve any problems and be able to work under stress as well. Deal really good learning new tasks, work hard and always give the best.

Knowledge processing transactions, closing the cashier by the end of shifts and make sure double checking. Qualified to operate equipment such a computers to make orders and attend to the phone for any costumer assistance.

Overview

4
4
years of professional experience

Work History

Convenience Store Cashier

Consigment Classics
San Diego, CA
02.2021 - Current
  • Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
  • Answered customer inquiries and used knowledge of store layout and product content to give directions.
  • Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
  • Maintained accurate cash drawer by accounting for transactions by end of shift.
  • Answering over 40 calls per day, proceeding check outs and purchase over the phone.
  • Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Completed accurate cash-in and cash-out procedures of computerized cash register
  • Provided exemplary customer service by addressing patron complaints and providing accurate information

Kitchen Staff Member

Landfall Restaurant
Falmouth, MA
04.2020 - 12.2020
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Handling Seafood and opening over 200 Oysters&Littlenecks per day.
  • Organize refill list for day after, making sure to knowledge supplies and what's need.

Pizza Maker

Estia Restaurant
Falmouth, MA
04.2019 - 12.2019
  • Operated pizza oven and other kitchen equipment safely.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Trained and assisted new kitchen staff members.
  • Keep all ingredients fresh and organized.
  • Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff
  • Prepared over 200 pizzas per day, following customers' special requests for substitutions and add-ons.

Cashies Gas Station

Intergas
Falmouth, MA
05.2019 - 08.2019
  • Maintained clean and orderly work station.
  • Assist over 100 costumers per day, check identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collected gas and amenity payments based on customer orders.
  • Pumped gas for guests and took payments.

Beer Vendor

Beer Company
Brazil, RJ
12.2017 - 11.2018
  • Maximized business potential by providing excellent customer service.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Explained daily specials and beverage.

Clothing Store

Toda Delas
Rio De Janeiro, BRAZIL
02.2017 - 07.2017
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Created stunning displays to capture customer attention. and increase sales.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Greeted and served up to 60 customers per day on entry to store.
  • Cleaned, closed and secured store at end of shift.
  • Operated cash register and maintained correct balance in drawer.

Education

High School Diploma -

Darwin
Brasil
12.2017

Skills

  • Billing and Payment Processing
  • Customer Needs Assessments
  • Work Task Prioritization
  • Financial Transactions
  • Credits and Refunds
  • Hospitality Service
  • Food Safety Guidelines
  • Keep Attention to Detail
  • Cash Register Operation
  • Employee Training
  • Customer Experience
  • Merchandise Packaging
  • Efficient Service

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Convenience Store Cashier

Consigment Classics
02.2021 - Current

Kitchen Staff Member

Landfall Restaurant
04.2020 - 12.2020

Cashies Gas Station

Intergas
05.2019 - 08.2019

Pizza Maker

Estia Restaurant
04.2019 - 12.2019

Beer Vendor

Beer Company
12.2017 - 11.2018

Clothing Store

Toda Delas
02.2017 - 07.2017

High School Diploma -

Darwin

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Monique Silva