Monique Davis
Milwaukee,Wisconsin
Summary
Dedicated professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
12
12
years of professional experience
Work History
Community Health Worker
United Healthcare Group
Milwaukee, WI
05.2021 - Current
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Provided complex counseling and identified alternative resources for patient care.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Community Health Navigato
Children’s Hospital of Wisconsin
02.2018 - Current
- Serve as liaison between community service division, families, and community stakeholders for the purposes of affecting health outcomes
- Develop cross-collaboration amongst community partners and families to cultivate trust and relationship building
- Facilitate information sharing around families, community engagement, education programs, and best practices in customer service
- Manage caseload of fifty families, assessment data, and performance-monitoring database in compliance with Health Insurance Portability and Accountability Act (HIPPA), which supports the achievement of the program objectives
Administrative Assistant
Milwaukee County Behavioral Health Division
03.2020 - 05.2021
- Manages Social Media Platform for organization, Processing of Referrals and Medical Record Documentation
- Responsible for planning community virtual/in person community events
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
Paraprofessional
Milwaukee Public Schools
08.2016 - 02.2018
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Administrative Assistant
Monique Davis, Aurora Healthcare
06.2011 - 08.2016
- Responsible for patient prescription refills, appointment scheduling, patient education relative to billing and insurance information, utilizing best practices in customer service.
- Access on-line operations memos, physicians memos, manuals, training classes, and system data to review and self-educate to maintain current knowledge and for policy changes and updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Bachelor of Science - Education
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Skills Summary
- Customer-focused approach
- Excellent relationship building skills
- Coaching
- Event planning and logistics
- Care Plan Development
- Reasoning Ability
- Schedule Management
- Team Assignments
Timeline
Community Health Worker
United Healthcare Group
05.2021 - Current
Administrative Assistant
Milwaukee County Behavioral Health Division
03.2020 - 05.2021
Community Health Navigato
Children’s Hospital of Wisconsin
02.2018 - Current
Paraprofessional
Milwaukee Public Schools
08.2016 - 02.2018
Administrative Assistant
Monique Davis, Aurora Healthcare
06.2011 - 08.2016
Bachelor of Science - Education
University of Wisconsin - Milwaukee