Monique Davis
Milwaukee,Wisconsin
Summary
Dedicated professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
12
12
years of professional experience
Work History
Community Health Worker
United Healthcare Group
05.2021 - Current
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Provided complex counseling and identified alternative resources for patient care.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Community Health Navigato
Children’s Hospital of Wisconsin
02.2018 - Current
- Serve as liaison between community service division, families, and community stakeholders for the purposes of affecting health outcomes
- Develop cross-collaboration amongst community partners and families to cultivate trust and relationship building
- Facilitate information sharing around families, community engagement, education programs, and best practices in customer service
- Manage caseload of fifty families, assessment data, and performance-monitoring database in compliance with Health Insurance Portability and Accountability Act (HIPPA), which supports the achievement of the program objectives
Administrative Assistant
Milwaukee County Behavioral Health Division
03.2020 - 05.2021
- Manages Social Media Platform for organization, Processing of Referrals and Medical Record Documentation
- Responsible for planning community virtual/in person community events
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
Paraprofessional
Milwaukee Public Schools
08.2016 - 02.2018
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Administrative Assistant
Monique Davis, Aurora Healthcare
06.2011 - 08.2016
- Responsible for patient prescription refills, appointment scheduling, patient education relative to billing and insurance information, utilizing best practices in customer service.
- Access on-line operations memos, physicians memos, manuals, training classes, and system data to review and self-educate to maintain current knowledge and for policy changes and updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Bachelor of Science - Education
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Skills Summary
- Customer-focused approach
- Excellent relationship building skills
- Coaching
- Event planning and logistics
- Care Plan Development
- Reasoning Ability
- Schedule Management
- Team Assignments
Timeline
Community Health Worker
United Healthcare Group
05.2021 - Current
Administrative Assistant
Milwaukee County Behavioral Health Division
03.2020 - 05.2021
Community Health Navigato
Children’s Hospital of Wisconsin
02.2018 - Current
Paraprofessional
Milwaukee Public Schools
08.2016 - 02.2018
Administrative Assistant
Monique Davis, Aurora Healthcare
06.2011 - 08.2016
Bachelor of Science - Education
University of Wisconsin - Milwaukee