Monique Davis
Euless,TX
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HIM Technician
Cook Children's Medical Center
Fort Worth, TX
2021.11 - Current
- Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Performed data entry to update patient information in a timely manner.
- Provided guidance and assistance to other HIM staff on departmental procedures.
Bank Teller
Wells Fargo
Fort Worth, TX
2023.11 - 2024.05
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Client Service Representative
United Healthcare Group
Irving, TX
2023.01 - 2023.06
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
Client Service Representative
Bank of America
Fort Worth, TX
2020.11 - 2022.03
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
High School Diploma -
Green B. Trimble Technical
Fort Worth, TX2001-06
Skills
- Multi-Task Management
- Recruiting and interviewing
- Employee Scheduling
- Staff Supervision
- Coaching and development
- Group and individual instruction
- Materials Preparation
- New Hire Training
- Patient Registration
- Time Management
- Quality Improvement
- Active Listening
- Interpersonal Skills
- Problem-solving abilities
Certification
- Certified Public Notary
Timeline
Bank Teller
Wells Fargo
2023.11 - 2024.05
Client Service Representative
United Healthcare Group
2023.01 - 2023.06
HIM Technician
Cook Children's Medical Center
2021.11 - Current
Client Service Representative
Bank of America
2020.11 - 2022.03
High School Diploma -
Green B. Trimble Technical