MONIQUE DEARBORN
Nokesville,VA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged time management and customer service skills at Ace Hardware to streamline inventory processes and improve service outcomes. My background includes safe driving practices, fostering teamwork, and implementing technology solutions, significantly contributing to increased accountability and productivity across roles.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency.
Overview
15
15
years of professional experience
Work History
Driver
People Ready / Job Stack
02.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Auction Block Clerk
Adessa / Carvana
12.2022 - 03.2024
- Ensured accuracy in documentation by diligently reviewing purchase invoices for any discrepancies or errors.
- Supported inventory management efforts through consistent record-keeping and data entry of sold vehicles.
- Improved customer satisfaction with efficient registration and check-in services, expediting buyer participation in auctions.
- Enhanced auction efficiency by accurately recording and organizing vehicle information for potential buyers.
- Facilitated seamless communication between bidders and staff members, ensuring timely updates on vehicle status changes or additional information requests.
- Collaborated with the auctioneer to maintain a quick pace during live auctions, contributing to increased sales volume.
- Helped maintain an organized workspace by filing and storing essential documents, contributing to more efficient office operations.
- Served as an intermediary between buyers, sellers, and other auction personnel to streamline communication channels for optimal results during live events.
- Contributed to a positive work environment through effective teamwork with colleagues, sharing responsibilities and problem-solving strategies during high-pressure situations.
Security, and Special Needs Assist
ABM Industries
02.2017 - 11.2022
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
- Located and read airport monitors to determine arrival and departure information.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
- Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
- Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Assisted students with safe and orderly boarding and exiting of vehicle.
Department Manager
Ace Hardware
04.2010 - 09.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06-1979
Skills
- Time management
- Filing systems
- Information security auditing
- Classroom management
- Staff management
- Valid Driver's license
- Strong work ethic
- Customer service
- Teamwork
- Clean driving record
- Team supervision
- Training and mentoring
- Problem-solving
- Effective multitasking
- Task delegation
- Safe driving practices
- Customer service and support
- Safety and security
- Punctual and reliable
- Punctual and dependable
- Cash handling
- Customer engagement
- GPS and route planning
- Accounts receivable
- Recordkeeping and documentation
- Microsoft office
- Data entry
- Order management
- Accounts payable
- Order processing
- Purchasing processes
- Mailroom Security
- Product restocking
- Payroll processing
- Cash flow management
- Passenger transportation
- General ledger
- Inventory control
- Vendor relationship management
- Order picking and processing
- Shipping and packaging
- Passenger assistance
- Appointment scheduling
- Clerical support
- Visual merchandising
- Forecasting and planning
- Purchasing functions
- Accounting administration
- Supervisor
Timeline
Auction Block Clerk
Adessa / Carvana
12.2022 - 03.2024
Driver
People Ready / Job Stack
02.2021 - Current
Security, and Special Needs Assist
ABM Industries
02.2017 - 11.2022
Department Manager
Ace Hardware
04.2010 - 09.2015
High School Diploma -
Falls Church High School
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