Monique Dorman
Fort Lauderdale
Summary
Dynamic Customer Support Specialist with a proven track record at the Ministry of Justice, excelling in financial management and customer relationship skills. Spearheaded compliance audits, enhancing transparency and accountability, while fostering a culture of excellence in team performance. Passionate about driving operational improvements and delivering exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE SUPPORT SPECIALIST
Ministry Of Justice (Legal Aid Council)
02.2020 - 10.2022
- Managed appraisals, boosting productivity and efficiency, ensuring goal alignment.
- Facilitated audits, enhancing transparency and accountability, ensuring policy adherence.
- Designed work plans, streamlining operations, and delivering measurable improvements.
- Oversaw resources, enabling seamless task execution, and achieving organizational objectives.
- Processed payments accurately, maintaining financial integrity and timeliness.
- Spearheaded compliance audits, bolstering transparency and accountability while ensuring strict adherence to organizational policies.
- Crafted and executed strategic work plans, driving measurable improvements in operational outcomes and streamlining processes.
ADMINISTRATIVE ACCOUNTING SPECIALIST
North East Regional Health Authority (Portland Health Services)
04.2015 - 01.2020
- Developed and analyzed budgets, preparing detailed reports for senior management.
- Led and developed an accounting team through effective recruitment, training, and performance management, fostering a culture of excellence.
- Managed accounts payable and receivable for regional health authority operations.
- Prepared monthly financial reports for departmental review and compliance.
- Reconciled bank statements with internal records to ensure accuracy.
- Assisted in budget preparation and monitoring for various health programs.
- Maintained and organized financial documentation for audits and reviews.
- Collaborated with cross-functional teams to streamline accounting processes.
- Trained new staff on accounting software and procedures effectively.
- Ensured compliance with healthcare regulations in all financial transactions.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Developed reports to support month-end close process including account reconciliations.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
Customer Service Manager
Optical Solutions
Port Maria
04.2007 - 03.2010
- Managed customer inquiries through phone, email, and in-person interactions.
- Resolved customer complaints with effective communication and problem-solving skills.
- Collaborated with sales team to address customer needs and enhance satisfaction.
- Maintained accurate records of customer interactions and transactions for reporting purposes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Science - Business Administration
Northern Caribbean University
Manchester Jamaica08-2006
HIGH SCHOOL DIPLOMA -
St Mary High School
Highgate, St. Mary07.2001
Some College (No Degree) - Customer Service
HEART Trust NTA
Kingston, JamaicaSkills
- Customer relationship
- Natural love for people
- Conflict resolution
- Written and Communication skills
- Financial Management
- Performance Management
- Project Management
- Time Management
Languages
English (Native)
Affiliations
- Social media influencer
- PTA President
- Church leader
Accomplishments
- Honor roll in University
- Top Customer Service reward to my branch
Certification
- Customer Service Certification
References
References available upon request.
Timeline
ADMINISTRATIVE SUPPORT SPECIALIST
Ministry Of Justice (Legal Aid Council)
02.2020 - 10.2022
ADMINISTRATIVE ACCOUNTING SPECIALIST
North East Regional Health Authority (Portland Health Services)
04.2015 - 01.2020
Customer Service Manager
Optical Solutions
04.2007 - 03.2010
Bachelor of Science - Business Administration
Northern Caribbean University
HIGH SCHOOL DIPLOMA -
St Mary High School
Some College (No Degree) - Customer Service
HEART Trust NTA
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