Monique Downie
Milwaukee,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job positions. Ready to help team achieve company goals. Organized customer service candidate offering 25+ years of demonstrated success in food service environments and customer service. Highly skilled in providing excellent guest service and customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
IN ROOM DINING ASSISTANT (IRDA)
Froedtert Hospital
11.2021 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly dining assistance.
- Ensured timely delivery of food orders from the kitchen to the guests'' tables without any errors or delays.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
BINGO CASHIER
Potawatomi Hotel & Casino
02.2020 - 04.2020
- Enhanced customer satisfaction by providing efficient and accurate cashier services during Bingo games.
- Ensured smooth transactions for players by proficiently handling cash, checks, and credit card payments.
- Assisted in maintaining a positive gaming atmosphere by addressing player issues professionally and promptly.
- Maximized sales revenue with up-selling of Bingo packages and promotional items to customers.
- Maintained optimal cash drawer accuracy with diligent cash counting and reconciliation practices.
- Promoted a welcoming environment for all patrons through friendly interactions and attentive assistance.
- Collaborated with fellow team members to ensure seamless communication regarding game updates or changes.
- Supported overall event success by assisting in the organization and execution of special Bingo events or promotions.
SUPERVISOR/Shift Leader
Linden Grove New Berlin
01.2018 - 10.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
CASHIER
TARGET
08.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
DRIVER
FIRST TRANSIT
06.2009 - 02.2012
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Followed all relevant traffic laws and safety regulations.
CASHIER/SHIFT LEAD/Supervisor of Operations
WENDY'S
04.2002 - 11.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
No Degree -
Milwaukee Area Technical College
Milwaukee, WISkills
- Food safety practices
- Strong multitasking
- Flexibility in scheduling
- Teamwork and Collaboration
- Professionalism
- Customer service excellence
- Problem-solving abilities
- Reliability
Accomplishments
I also have great secretarial skills. I placed 12th on the national secretary list in Wisconsin, that I am ready to put to use within the company that I'm a part of. I have some experience in microsoft excel as well. I'm always willing to learn more and add to my skills. I also have a small amount of medical terminology as well. Last but not least, I'm currently looking forward to acquiring my medical assistant license which I know will also be a great asset for me and the company that I'm a part of.
Timeline
IN ROOM DINING ASSISTANT (IRDA)
Froedtert Hospital
11.2021 - 07.2023
BINGO CASHIER
Potawatomi Hotel & Casino
02.2020 - 04.2020
SUPERVISOR/Shift Leader
Linden Grove New Berlin
01.2018 - 10.2019
CASHIER
TARGET
08.2017 - 01.2018
DRIVER
FIRST TRANSIT
06.2009 - 02.2012
CASHIER/SHIFT LEAD/Supervisor of Operations
WENDY'S
04.2002 - 11.2009
No Degree -
Milwaukee Area Technical College