Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Reyes

Houston,TX

Summary

Results-driven professional with a forward-thinking approach centered on effective solutions and creative outlets. Dedicated, dependable and with extensive experience in managing administrative, sales and more recently logistics operations. Strong leader with 7 years experience in customer service roles, comfortable with multitasking and hands on tasks. Problem solving mentality and a natural ability to adapt quickly while seeking to improve weaknesses simultaneously.

Overview

11
11
years of professional experience

Work History

Learning Ambassador

Amazon Logistics
06.2024 - Current
  • Managed and ran Inbound dock as primary owner, managing safety, quality, productivity and flow to ensure safe and clean shift execution.
  • Executed training and onboarding for new associates ensuring all training and compliance requirements are met and complete exceeding company standards.
  • Continuously provide coaching and feedback to associates to improve their overall performance and increase rate performance leading to overall site improvement.
  • Resolved package issues and errors to ensure timely delivery using Dolphin Problem Solve tool.
  • Managed outbound traffic flow in delivery station yard, ensuring safe and efficient vehicle movement.
  • Collaborated closely with Area Manager to oversee daily pick and stage operations.

Real Estate Agent

Walzel Properties
06.2021 - Current
  • Managed all aspects of real estate transactions, including negotiations, contracts, and client communications, to exceed expectations and drive repeat business.
  • Conducted market analysis and provided expert advice to clients on property values, market conditions, and investment opportunities.
  • Marketed properties through open houses, online advertising, and print to attract buyers and successfully close sales.
  • Guided clients through the buying and selling process, explaining legal requirements, pricing, and mortgage options, and resolving any concerns.
  • Collaborated with mortgage companies to ensure clients received accurate loan options and maintained high satisfaction rates throughout the process.

Administrative Assistant

Maria Montalvo Realtor/Tax Preparer
02.2018 - 09.2023
  • Managed real estate transactions, including negotiations, contracts, and client communication, to exceed expectations and foster repeat business.
  • Provided market analysis and expert advice on property values, market conditions, and investment opportunities.
  • Marketed properties via open houses, online ads, and print to attract buyers and close sales.
  • Guided clients through buying and selling, explaining legalities, pricing, and mortgage options while addressing concerns.
  • Worked with mortgage companies to secure accurate loan options and ensure high client satisfaction.

Manager

Chick Fil A
07.2017 - 04.2021

Here’s a more streamlined version of your responsibilities:

  • Managed two locations (Copperfield & Beltway 8) and became a manager at both within a year, driving sales and profitability.
  • Oversaw budgeting, employee reviews, training, scheduling, and contract negotiations to ensure financial stability and growth.
  • Mentored staff on management principles, industry practices, and company systems to improve efficiency and performance.
  • Developed and implemented operational policies, procedures, and kitchen standards to ensure smooth operations and compliance.
  • Managed inventory, monitored cash discrepancies, maintained food safety standards, and conducted regular equipment checks.

Bartender/Server Supervisor

Olive Garden
06.2014 - 03.2017

Here’s a condensed version of your restaurant experience:

  • Served food and beverages with attention to customer needs, cultivating relationships with regulars.
  • Spent 1 year as a server and 2 years as a bartender supervisor, managing POS systems, orders, and bills.
  • Maintained cleanliness and hygiene standards while following health and safety protocols.
  • Handled customer complaints professionally, ensuring positive experiences and resolving issues promptly.
  • Managed payments, balanced cash receipts, and maintained thorough menu knowledge to assist customers with choices.

Education

High School Diploma -

Memorial High School

Real Estate Licence - undefined

Champions School of Real Estate
06.2025

Skills

  • Organizational and time management oriented
  • Training and personnel development experience
  • Administrative role experience
  • Microsoft/Excel Proficient, Management role experience
  • Clerical and data entry proficiency
  • Strong customer service background
  • Amazon Logistics operations direct and management roles

Languages

Bi lingual - Spanish

Timeline

Learning Ambassador

Amazon Logistics
06.2024 - Current

Real Estate Agent

Walzel Properties
06.2021 - Current

Administrative Assistant

Maria Montalvo Realtor/Tax Preparer
02.2018 - 09.2023

Manager

Chick Fil A
07.2017 - 04.2021

Bartender/Server Supervisor

Olive Garden
06.2014 - 03.2017

Real Estate Licence - undefined

Champions School of Real Estate

High School Diploma -

Memorial High School