Monique Edwards
Hinesville,GA
Summary
Organized and dependable healthcare and administrative professional who is good at managing multiple priorities with a positive attitude. Who has a willingness to take on added responsibilities to meet team goals, and who takes pride is having a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Registration Specialist
St. Joseph Candler Hospital
05.2023 - Current
- Works with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Prepares medical records for chart audits according to front desk and charge entry audit policy..
- Completes registration paperwork, verifying accurate patient information.
- Assists in processing patient payments via cash, checks and credit cards.
- Updates patient contact information to support accurate electronic medical records.
- Answer patient questions and inquiries regarding registration process and documentation.
- Confirm patient demographics and updated practice management software for accuracy.
- Safeguard patient privacy with strict adherence to data security protocols related to electronic health records.
Licensed Massage Therapist
Spavia Day Spa & Touched By the Angel
08.2022 - 04.2023
- Answer phones, speak to clients and book appointments
- Front desk management
- Provide 60-100 minute massages to clients by appointment
- Guide clients through service offerings and determine which massages would benefit them most
- Take a detailed client history and note any health conditions
- Evaluate clients to determine painful or stressed areas of the body
- Advise clients on stretching, strengthening or relaxation methods
- Suggest future massage appointments and regime to clients
- Listen to clients during appointments and adjust technique as they desire
- Clean and organize rooms, wash and fold linens
- Restock linens and cupboards.
Style Team Leader-Closing Team Lead
Target
08.2021 - 09.2022
- Carries key/codes to the store, after undergoing safety and security training
- Establish clear goals and expectations and hold team members accountable to expectations
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
- Merchandising store; implementing visual merchandising strategy
- Assist customers in shopping for latest styles
- Keep the store clean and organized
- Speak to clients face to face and via telephone
- Recover account information through computer system.
Stock Associate/Supervisor
American Eagle
11.2017 - 09.2019
- Receiving shipment
- Processing shipment
- Lifting up to 50lbs
- Use mobile device scanner
- Keep stock room clean and organized
- Picking and packing online orders/BOSS.
Stock Associate/Customer Service
Old Navy
08.2015 - 11.2017
- Inventory management
- Receiving and sending shipment
- Keep stock room clean and organized
- Processing shipment and running products to the floor
- Maintained store display
- Assisted in the stockroom
- Communicated with customers
- Maintained accurate inventory control.
Server/Hostess/Neighborhood Expert
Applebee's
12.2013 - 02.2015
- Introduced customers to new menu items and successfully built and fostered customer relationships
- Implemented customer surveys to provide feedback on service quality
- Built and maintained customer relationships
- Responsible for taking orders and communicating with kitchen and other pub staff.
Education
High school or equivalent -
Indian River High School
Bachelor of Science - Health Sciences
Georgia Southern University
Statesboro, GA07.2027
Career Technical School in Massage Therapy - Medical Massage Therapy
Cincinnati School of Medical Massage
Blue Ash, OH 08.2021 - 07.2022
Skills
- Documentation and Reporting
- Appointment Scheduling
- Pre-Registration Documentation
- Multitasking and Prioritization
- Record Preparation
- Records Management
- Office Organization
- Payment Processing
- Problem-Solving
Certification
- Licensed Massage Therapist- June 2022
- CPR Certified- June 2022
Timeline
Registration Specialist
St. Joseph Candler Hospital
05.2023 - Current
Licensed Massage Therapist
Spavia Day Spa & Touched By the Angel
08.2022 - 04.2023
Career Technical School in Massage Therapy - Medical Massage Therapy
Cincinnati School of Medical Massage
08.2021 - 07.2022
Style Team Leader-Closing Team Lead
Target
08.2021 - 09.2022
Stock Associate/Supervisor
American Eagle
11.2017 - 09.2019
Stock Associate/Customer Service
Old Navy
08.2015 - 11.2017
Server/Hostess/Neighborhood Expert
Applebee's
12.2013 - 02.2015
High school or equivalent -
Indian River High School
Bachelor of Science - Health Sciences
Georgia Southern University
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