Monique Esposito

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
• Maintained appropriate filing of personal and professional documentation.
• Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
• Was responsible for payroll all invoices, managing the books and making sure we always had the materials we needed

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• . i’m responsible for logging in all invoices and receipts.
• . Responsible for keeping track of all the foreman business credit cards and receipts and usage make sure I paid out all the vendors, make sure I collect all receipts having to do with the job employees and all the credit cards to the business and logging them in the computer and data entry
• . Payroll and scheduling
• And dealing with all customer service on the phone in person or on my follow up call I make to make sure the customer is happy and no long has any negative opinions of the company

• Advocated for policy changes at the local, state, or national level that directly impacted the industry or profession represented by the association.
• Managed budgets effectively, ensuring that resources were allocated wisely to maximize impact on key objectives.
• Led the development of a new membership database, resulting in more accurate records and streamlined communication efforts.
• Created targeted communications materials that informed members about important issues affecting their industry or profession.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Counting money and deposit it into the bank, and I had to bounce out and make sure everything was even with lottery doing the New York lotto, the money and the tickets have to lineup so that you know correctly, and that you have the right amount of money keeping all the bank, crackers and invoices for all the merchandise that came in

Opening and closing the facility responsible for payroll inventory working with multiple online companies such as DoorDash Uber eats GrubHub. Also doing all office work invoices hours banking oh Martians ice everything that had to go through the computer. It was a program that showed us what we were running low on, so I had to constantly keep it updated. Otherwise it would affect our inventory and our banking because everything cane out automatically. This system was designed to keep track of inventory and line up with the banking so that there was never enough inventory, and the owners always knew how much was in the bank for inventory and the other things that has suicide deli. Also responsible for all the scheduling and if somebody didn’t come in, I had to work that day, which is fine that’s why I was a manager. I also was responsible for opening and closing the drawer and counting the money and depositing it into the bank as well as counting and making sure that machine in the water tickets to make sure they missing.

• Increased deli sales by implementing innovative merchandising and promotional strategies.
• Observed quality assurance standards to optimize freshness of deli products.
• Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
• Streamlined deli operations through effective scheduling, inventory management, and staff training.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Created enticing deli displays that showcased featured products and attracted customers to the department.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Set schedules for Number staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Developed special promotions to increase revenues.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
• Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
• Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Coordinated kitchen activities with front-of-house staff for seamless and service.

• Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
• Used flagging tools such as stop and slow paddle and red flag.
• Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
• Accustomed to nighttime flagging in high traffic areas.

• Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
• Provided proof of service in form of affidavit.
• Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
• Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
• Keep records of all services and attempts in a log book of service and including attempts and completed services