Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monique Estrada

Bell,CA

Summary

Dynamic Licensed Optician with proven success at Costco Wholesale, consistently exceeding sales targets through exceptional customer service and in-depth product knowledge. Skilled in optical measurements and frame adjustments, I foster positive client relationships while promoting eye health awareness. Adept at training new staff, ensuring compliance with industry standards and enhancing team performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Licensed Optician

Costco Wholesle
03.2007 - Current
  • Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Licensed Optician

Walmart
11.2005 - 03.2007
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
  • Promoted eye health awareness among clients through informative conversations about preventative measures.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.

Sales Associate

Prime Time
06.1999 - 05.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assist customers in selecting suitable frames, sunglasses, watches, jewelry and accesories.

Education

Optical Technician

American Career College
Los Angeles, CA
10.2005

High School Diploma -

Bell Senior High School
Bell, CA
06.2004

Skills

  • Customer Service
  • Optical Measurements
  • Computer Skills
  • HIPAA Compliance
  • Optical dispensing
  • Insurance Verification
  • Frame Selection
  • Prescription Interpretation
  • Eyewear Adjustments
  • Conducting fittings
  • Frame Repair

Certification

ABO/NCLE certified and licensed

Languages

English
Spanish

Timeline

Licensed Optician

Costco Wholesle
03.2007 - Current

Licensed Optician

Walmart
11.2005 - 03.2007

Sales Associate

Prime Time
06.1999 - 05.2005

Optical Technician

American Career College

High School Diploma -

Bell Senior High School

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