Monique Evangelista
Student
Denton,TX
Summary
Friendly Barista with great people skills and one and half years of experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of all aspects, including planting, roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Eager student pursuing an International Studies degree and desiring to join Peace Corps of America as Volunteer. Passionate about community support through hard work and dedicated service.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Volunteer
Dallas Holocaust And Human Rights Museum
Dallas, TX
10.2020 - Current
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Provided immediate responses to questions from volunteers.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Developed and deepened partnerships with related organizations with similar missions.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Answered over 15 questions from visitors
- Encouraged visitors to think critically about subjects such as world peace and human rights
Barista
Starbucks
Plano, TX
08.2019 - 12.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cultivated ability to recall customers' names and address each by name.
- Educated coworkers and customers about new products.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Performed well under pressure during peak hours
- Served over 30 customers per hour
Education
Bachelor of Arts - International Studies
University Of North Texas
Denton, TX 01.2021 - Current
No Degree -
Arizona State University
Tempe, AZ 08.2020 - 12.2020
No Degree -
Collin County Community College District
Plano, TX 08.2018 - 06.2019
High School Diploma -
Plano Senior High School
Plano, TX 08.2017 - 06.2019
Skills
Ordering procedures
Exceptional customer service
Professional demeanor
Excellent memory
Performance improvement
Cash Handling
Hospitality service expertise
Adaptive and creative
Friendly and outgoing
Soft Selling
Materials Handling
Operations Support
Teaching
Tutoring
Sales
Food Preparation
Timeline
Bachelor of Arts - International Studies
University Of North Texas
01.2021 - Current
Volunteer
Dallas Holocaust And Human Rights Museum
10.2020 - Current
No Degree -
Arizona State University
08.2020 - 12.2020
Barista
Starbucks
08.2019 - 12.2020
No Degree -
Collin County Community College District
08.2018 - 06.2019
High School Diploma -
Plano Senior High School
08.2017 - 06.2019