Monique Fechtman
DENTAL BILLER
Santa Ana,CA
Summary
To seek and maintain a dental billing position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, with a strong understanding of proper claims submissions and customer service. Experienced in developing and managing efficient billing and posting processes. Focused team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Dental Biller
OC DENTAL CENTER
01.2021 - Current
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Reconciled accounts receivable to general ledger.
- Handled account payments and provided information regarding outstanding balances.
Office Manager
PETIT & SHUNK DMD
01.2014 - 01.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Front Office Receptionist, TX Coordinator
EDWARD F. HUSTER, D.D.S
02.2004 - 01.2014
- Handled cash transactions and maintained sales and payments records accurately.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Completed patient referrals to other dental specialists.
Education
Some College - General Education
ORANGE COAST COLLEGE, COSTA MESA, CA.
05.1995
Skills
- Dentrix, Soft-Dent/Carestream, Easy Dental, Open Dental All Practice Management Software is User-Friendly
- Correct Errors, Verify Data
- Error Revision and Claims Appea
- A/P and A/R Expertise
- Microsoft Office
- Collections, Insurance Aging and Tracing
- E-Claims and Paper Claims
- EFT and ACH Set Up
- Billing Data Verification
- Account Posting and Auditing Proficiency
- Patient Benefits Confirmation
- Problem Solving
- Comfortable to new environments
- ADA and Diagnostic Codes
- Preventive, Restorative and Diagnostic Procedures
- Implant and Orthodontic Procedures
- Endodontic and Oral Surgery Procedures
- Periodontal Procedures
- Adjunctive Services Procedures
Timeline
Dental Biller
OC DENTAL CENTER
01.2021 - Current
Office Manager
PETIT & SHUNK DMD
01.2014 - 01.2021
Front Office Receptionist, TX Coordinator
EDWARD F. HUSTER, D.D.S
02.2004 - 01.2014
Some College - General Education
ORANGE COAST COLLEGE, COSTA MESA, CA.
Languages
- English
Languages
- English
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