Monique Felavai-Campos
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Friendly and outgoing people person with confidence and resourceful nature. Skilled at determining customer needs and exceeding sales goals on a consistent basis. Skilled at typing correspondence and managing files.
Overview
7
7
years of professional experience
Work History
Medical Assistant Receptionist
Milestone
07.2022 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Weaver Wellness Clinic
12.2020 - 08.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
Orthodox Driver
Enterprise Holdings
11.2018 - 09.2019
- Delivered vehicles to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered employees and materials to job sites daily.
- Obtained customer signatures to complete and process paperwork.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
Sales Associate Team Leader/Packing Shipper
Milano Shoes
08.2016 - 10.2018
- Greeting customers, identifying their needs, making suggestions, keeping records, stocking shelves, preventing theft, and keeping premises clean and organized
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Ensure customer service and satisfaction, consistently surpassed daily sales goals while maintain daily inventory records to ensure sales goals are met.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
Medical Assisting Certification - Medical Assisting
Angeles Institute
Cerritos, CA08.2020
BBA - Business Administration
Irvine Valley College
Irvine06.2017
Skills
- Organization
- Critical Thinking
- Managing Multiple Tasks
- Medical Records Management
- Account Management
- Customer Relations
- Credit Card Payment Processing
- Staff Training
- Order Fulfillment
- Microsoft Excel/Word
- Shipping and Receiving Understanding
- Sales Expertise
Timeline
Medical Assistant Receptionist
Milestone
07.2022 - 03.2023
Medical Assistant
Weaver Wellness Clinic
12.2020 - 08.2022
Orthodox Driver
Enterprise Holdings
11.2018 - 09.2019
Sales Associate Team Leader/Packing Shipper
Milano Shoes
08.2016 - 10.2018
Medical Assisting Certification - Medical Assisting
Angeles Institute
BBA - Business Administration
Irvine Valley College