Monique Fernandez
1210 Tricia Cv
Summary
Dynamic professional with extensive experience in reception management at Dr. Kelly Phan O.D. Proven ability to enhance patient check-in experiences through efficient appointment scheduling and insurance verification. Strong customer service skills complemented by meticulous file organization and data entry expertise, ensuring a seamless flow of operations and positive patient interactions.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Dr. Kelly Phan O.D.
06.2021 - 10.2024
- Managed front desk operations, greeting patients and ensuring smooth flow of appointments.
- Scheduled patient appointments using electronic health record systems efficiently.
- Maintained organized patient files, updating information to ensure accuracy and compliance.
- Assisted in insurance verification processes, improving patient check-in experiences.
- Coordinated communication between patients and medical staff, facilitating timely responses to inquiries.
- Handled incoming calls professionally, directing inquiries to appropriate departments or personnel.
- Implemented office supply inventory management, ensuring availability of essential materials for daily operations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Sales Floor Associate
Super Target
12.2018 - 05.2021
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Operated point-of-sale systems efficiently, handling transactions accurately and managing cash register functions.
- Collaborated with team members to execute promotional displays and seasonal setups effectively.
- Trained new associates on store policies, procedures, and customer service expectations for seamless onboarding.
- Resolved customer inquiries and complaints promptly to foster positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Daycare Teacher
The Learning Junction
04.2018 - 12.2018
- Assisted in creating engaging lesson plans to foster children's learning and development.
- Supported daily classroom activities, promoting a safe and nurturing environment.
- Implemented age-appropriate educational games to enhance cognitive skills.
- Monitored children's behavior, ensuring adherence to safety protocols and guidelines.
- Collaborated with colleagues to maintain a clean, organized classroom space.
- Communicated effectively with parents regarding children's progress and daily activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
High School Diploma -
Hutto High School
Hutto, TX05.2018
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Appointment scheduling
- Guest relations
- Customer service
- Phone and email etiquette
- Data entry
Timeline
Receptionist Administrator
Dr. Kelly Phan O.D.
06.2021 - 10.2024
Sales Floor Associate
Super Target
12.2018 - 05.2021
Daycare Teacher
The Learning Junction
04.2018 - 12.2018
High School Diploma -
Hutto High School