Monique Flores
Santa Maria,CA
Summary
Facilitated effective communication and organized daily planning, scheduling, and customer service operations with consistency and care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Ameriprise Financial
11.2023 - 08.2024
- Leveraged CRM software to track client interactions, update account information accurately, and streamline workflow processes within the team.
- Maintained confidentiality of sensitive client information while handling inquiries, ensuring compliance with data protection regulations.
- Maintain professional and healthy relationship with existing and prospective clients.
- Answer and direct calls or take messages for appropriate parties.
Administrative Assistant
Five Star Lending Options
09.2021 - 09.2023
- Schedule appointments and maintain calendars.
- Manage accounts and perform bookkeeping.
- Read and analyze incoming memos, letters, and reports determining their significance and distribute appropriately.
- Provide constant updates, obtain approvals, promptly respond to requests and inquires, and conduct follow-ups on any missing or pending documentation.
Sales Representative/Manager
Daniels Jewelers
11.2010 - 03.2021
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at the end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Sales Representative/Key Holder
Belair Jewelers
03.2009 - 10.2010
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Administrative Assistant
Aflac
01.2007 - 06.2009
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filling system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visors.
- Managed filing system, entered data and completed other clerical tasks.
Sales Representative/Key Holder
Cresent Jewelers
11.2006 - 10.2008
- Answered customers questions about products and services, helped locate merchandise, and promoted key items.
- Provided Exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
General (Some College) -
Willow International Community College
Fresno, CA06.2009
Skills
- Verbal and Written Communication
- Organizational skills
- Retail signage placement
- Customer communication
- Phone communication
- Microsoft Powerpoint
- Leadership
- Clerical experience
- Exceptional Multitasking Skills
- In-store marketing
- POS Terminal Operations
- Customer complaint resolution
- Microsoft Excel
- Sales Expertise
- Customer service
- Inventory Accuracy
- Retail sales
- Cash register
- Analysis skills
- Microsoft Word
- Typing
- Prospecting and Telemarketing
- Cross-merchandising
- Seasonal retail displays
- Administrative Duties
- Accounting
- English
- Product demos
- Managing SKUs - SKUs managed (1-100 SKUs)
- Salesforce
- Filing
- CRM system proficiency
- Inventory management
- Handling customer inquiries
- Data entry
- Managing retail merchandising teams - Largest retail merchandising team managed (6-10 team members)
- Accounts receivable
- Manufacturing
- Administrative experience
- Time management
- Client communication
- Computer skills
- Multitasking
- Promotional displays
- Sales
- Phone etiquette
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Attention to detail
- Task prioritization
- Accounts payable
- Critical Thinking
- Merchandising - Merchandising experience (11-15 years)
- Managing store merchandising operations - Stores managed merchandising operations for (1 store)
- Computer Proficiency
- Retail store product knowledge
- Marketing
- Cash Handling
- Negotiation
Certification
- Non-CDL Class C
- Driver's License
Timeline
Client Service Specialist
Ameriprise Financial
11.2023 - 08.2024
Administrative Assistant
Five Star Lending Options
09.2021 - 09.2023
Sales Representative/Manager
Daniels Jewelers
11.2010 - 03.2021
Sales Representative/Key Holder
Belair Jewelers
03.2009 - 10.2010
Administrative Assistant
Aflac
01.2007 - 06.2009
Sales Representative/Key Holder
Cresent Jewelers
11.2006 - 10.2008
General (Some College) -
Willow International Community College