Monique Floyd
Riverdale,GA
Summary
I have been in the Food Industry for 10+ years.I've also have experience in Customer Service and Management.I feel I would be a very good asset to any company as I'm very dedicated to any and all positions I acquire.I believe teamwork makes it easier for everything to run smooth.I'm a very hard worker with a great attitude as well as a very fast learner.I love learning new skills and techniques.
Overview
15
15
years of professional experience
Work History
Lead Line Cook
Red Robin
02 2018 - 05 2023
- As well as the only Prep Cook for the restaurant
- Im responsible for all items being made following the stores recipes, making sure all products in cooler/freezer are fresh before each shift.I'm responsible for setting up the line before opening and once the doors open I'm on the line with my team executing orders as they come in making sure all food is hot,plated correctly and out in a timely manner.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Shift Supervisor
Red Robin
02 2018 - 05 2023
- I am responsible for making sure that the shift runs smoothly.Coaching andhelping my fellow managersand employees to make sure their following standards for the restaurant
- Making sure guests andemployees are both are pleased with the service as well as food
- I mresponsible for checking in truckorders and count after each of my shifts
- Sometimes even jumping in andhelping my team on the grill,fryer wherever I m need to make sure no one falls short and everything isgoing smoothly.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Cook Prep
Sodexo
08 2023 - 10 2023
- I have relocated to Riverdale, GA but I worked for Sodexo before moving as a Cook and Prep cook.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
FedEx Package Handler
FedEx Ground
05 2020 - 10 2020
- I worked for the company as a package handler, I loaded unloaded trucks,moved packages to their designated area, scanned packages on the line
- I helped out wherever I was needed but I got injured by another employee and didn't return due to the injury.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Cashier
WAL MART RETAIL COMPANY
04 2018 - 04 2018
Cashier
Piggly Wiggly
10.2016 - 04.2017
Housekeeper
Sleep Inn
09.2016 - 03.2016
Cashier
Quik Stop Kold Keg
03.2011 - 01.2012
Cashier Cook Customer Service
Petro Stopping Centers TA Operating LLC
06.2009 - 01.2010
Cashier
AMC Theatres
08.2002 - 07.2009
Education
Booker T Washington High School
Skills
- Welcomed customers and helped determine their needs
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Customer assistance
- Restocked and organized merchandise in front lanes
- Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products History of keeping work areas clean, neat and professionally arranged Good listening skills combined with attentive and detail-oriented nature
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Efficient Shift Supervisor aiming to increase value of company through excellent leadership Proudly offers talents in communication and organization Outgoing and energetic individual familiar with various equipment operations
- Handles team needs with forward-thinking strategies and strong focus on daily requirements Well-coordinated planner successful at coordinating schedules and workflows to meet business demands Superior work ethic combined with resourceful and upbeat nature
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Completed store opening and closing procedures and balanced tills
- Reliable Shift Leader with [Number] years in [Type] industry Excellent motivational leader successfully communicates duties and tasks Dedicated to providing highest standard of service and creating warm and welcoming environment for customers
- Responded to and resolved customer questions and concerns
- Motivated Shift Supervisor experienced in [Type] environments and knowledgeable about security, safety and service standards Effective at helping management maintain order and increase revenue Driven to apply [Number] years of experience to improve operations
- Hardworking Shift Leader gifted at reviewing team tasks to assure quality Engaging and personable coach and employee trainer successful at maximizing team productivity Consistently recognized for hard work, attention to detail and goal achievement
- Trained new employees and delegated daily tasks and responsibilities
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols
- Handled portion control activities according to specified instructions provided by chef
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Food processing
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Collaborated with servers to collect information about specific customer desires and dietary needs
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared ingredients ahead of time to promote efficiency in dish garnishing
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Kitchen organization
- Ingredient preparation
- Quality control
- Safe food handling
- Motivated kitchen leader offering dedicated experience in food preparation High standards for taste and quality with expertise maintaining profitable margins Superior communication and leadership skills
- Complaint resolution
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty
- Sales expertise
- Responded to customer requests for products, services, and company information
- Shipping procedures understanding
- Creative problem solving
- Staff education and training
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Money handling abilities
- Order fulfillment
Timeline
Cashier
Piggly Wiggly
10.2016 - 04.2017
Housekeeper
Sleep Inn
09.2016 - 03.2016
Cashier
Quik Stop Kold Keg
03.2011 - 01.2012
Cashier Cook Customer Service
Petro Stopping Centers TA Operating LLC
06.2009 - 01.2010
Cashier
AMC Theatres
08.2002 - 07.2009
Lead Line Cook
Red Robin
02 2018 - 05 2023
Shift Supervisor
Red Robin
02 2018 - 05 2023
Cook Prep
Sodexo
08 2023 - 10 2023
FedEx Package Handler
FedEx Ground
05 2020 - 10 2020
Cashier
WAL MART RETAIL COMPANY
04 2018 - 04 2018
Booker T Washington High School