Monique Ford
Center Line,MI
Summary
Hardworking and reliable administrative professional with successful experience in fast-paced office settings. Dedicated team player with expertise in completing various clerical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Henry Ford Hospital
07.2022 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
Business Office Assistant
Beaumont Health System
12.2020 - 07.2022
- Provided clerical support to office by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to physicians and office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Scheduled new patient, follow up and post-op appointments for patients.
Registrar
Beaumont Health System
11.2018 - 12.2020
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Verified demographics , insurance, and other important patient information for entry into patient management system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and processed co-payments and out-of-pocket charges.
Call Center Representative
Beaumont Health System
07.2016 - 11.2018
- Exhibited high energy and professionalism when dealing with patients and peers.
- Responded proactively and positively to rapid change.
- Processed and filed email correspondence
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Martin Luther King Jr High School
Detroit, MI07-2012
Skills
- Office administration
- Hospitality and accommodation
- Records management
- Appointment management
- Workload management
- Data entry
- Team leadership
Timeline
Medical Office Assistant
Henry Ford Hospital
07.2022 - Current
Business Office Assistant
Beaumont Health System
12.2020 - 07.2022
Registrar
Beaumont Health System
11.2018 - 12.2020
Call Center Representative
Beaumont Health System
07.2016 - 11.2018
High School Diploma -
Martin Luther King Jr High School
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