Monique Fortune
Savannah,GA
Summary
Focused and dependable assistant with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for customer service and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Hostess
Waffle House
04.2017 - 09.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Detention Officer
Folkston Ice Processing Center
07.2019 - 04.2020
- Attended to feeding, housing, and physical well-being of inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Executive Receptionist
Town of mount pleasant
09.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted customers and visitors in-person and via telephone calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Education
High school diploma -
Camden County High School
05.2015
Skills
- Appointment Scheduling
- Account updating
- Paperwork Processing
- Product Knowledge
- Technical Support
- Risk Management
- Crisis Intervention
- Report Preparation
Certification
- First Aid Certification
- CPR Certification
Timeline
Executive Receptionist
Town of mount pleasant
09.2022 - Current
Detention Officer
Folkston Ice Processing Center
07.2019 - 04.2020
Waitress/Hostess
Waffle House
04.2017 - 09.2022
High school diploma -
Camden County High School
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