Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
I love to go fishing
Languages
Timeline
background-images

Monique Fowler

Indianapolis,IN

Summary

Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Victory Liquors
08.2013 - Current
  • Delivered courteous and attentive service to meet evolving customer needs.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Updated product displays to attract customer attention and encourage purchases.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Assisted in training new hires, sharing best practices and company standards.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Collaborated with sales team to identify and promote high-demand products.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Provided feedback to management on customer needs and operational improvements.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Cashier Assistant

Kerisha Peterson
02.2005 - 08.2013
  • Delivered courteous and attentive service to meet evolving customer needs.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Streamlined transaction times with effective cash handling and scanning techniques.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Ensured compliance with health and safety regulations, creating safe shopping environment.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Updated product displays to attract customer attention and encourage purchases.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Conducted price checks for customers, facilitating smooth shopping experience.
  • Assisted in training new hires, sharing best practices and company standards.
  • Maintained clean and organized checkout area, contributing to positive shopping environment.
  • Collaborated with sales team to identify and promote high-demand products.
  • Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Improved team morale, leading by example and supporting coworkers during peak hours.
  • Reduced transaction errors by attentively scanning items and entering data.
  • Provided feedback to management on customer needs and operational improvements.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Education

Child Development/ Business Management - Basic Studies

Brown Mackie
Indianapolis, IN
04.2012

High School Diploma - Basic

Arsenal Techinical High School
Indianapolis, IN
06.2000

Skills

    I am a people person I feel I can get along with anyone I have very great problem solving skills I’m very understanding and a very humble person

Accomplishments

I’ve moved from one liquor to to another location in the same company and have raised the sales and brought peace to the store.

Certification

High School diploma.

Certificates from child care.

Leader for children’s church.

I love to go fishing

I have always been one to try and keep my peace. My mother passed when I was eleven and I felt like I lost my mind. I’ve always been one to be alone. The fishing bank helps me to clear my mind when I’m feeling down. It’s something myself and my late nephew who passed of respiratory failure would sit and talk.

Languages

English
Full Professional

Timeline

Store Manager

Victory Liquors
08.2013 - Current

Cashier Assistant

Kerisha Peterson
02.2005 - 08.2013

Child Development/ Business Management - Basic Studies

Brown Mackie

High School Diploma - Basic

Arsenal Techinical High School

Similar Profiles

CREATE PROFILE
Monique Fowler