Monique Frink
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Stocking Associate
Walmart
01.2023 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Streamlined stocking process for increased efficiency, following company guidelines and procedures.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Blended Advisor
Concentrix
11.2021 - 01.2023
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Master Grill Operator
Waffle House
05.2019 - 08.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality grilled dishes.
- Reduced food waste with proper storage and rotation of ingredients, maintaining freshness and quality.
- Increased kitchen efficiency by streamlining grill station operations and optimizing workflow.
- Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
Office Assistant
Frink's Construction
07.2018 - 05.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Culinary Arts Specialist
US Army
05.2013 - 06.2018
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and implemented systems to track customer feedback and satisfaction.
Education
High School Diploma -
Wayne Community College
Goldsboro, NC05.2013
Skills
- Time Management
- Teamwork Abilities
- Order Fulfillment
- Organizational Skills
- Attention to Detail
- Problem Solving
Timeline
Stocking Associate
Walmart
01.2023 - Current
Blended Advisor
Concentrix
11.2021 - 01.2023
Master Grill Operator
Waffle House
05.2019 - 08.2021
Office Assistant
Frink's Construction
07.2018 - 05.2020
Culinary Arts Specialist
US Army
05.2013 - 06.2018
High School Diploma -
Wayne Community College
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