Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Gaddy

Washington,NC

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.

Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes.

Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with the experience of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.

Conscientious individuals multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.

Overview

28
28
years of professional experience

Work History

Family Advocate

Economic Improvement Council INC
Washington, North Carolina
03.2022 - Current
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Identified available community resources and programs for families of disabled children.
  • Managed heavy caseload of children and families cases effectively through well-developed time management, organizational and task prioritization skills.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Owner/Operator

I Care Skin And Hair Products
Washington, North Carolina
01.2020 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.

Founder

Heart To Heart Women's Ministry
Washington, North Carolina
03.2016 - Current
  • Created organization's mission and vision statements for use by employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.

Owner/Operator

Monique's Salon And Spa
Williamston, North Carolina
02.2017 - 11.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.

Manager

Navy Exchange
Virginia Beach, VA
09.2006 - 06.2014
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated report data to proactively adjust and enhance operations.
  • Propelled continuous improvements and strategically capitalized on current market trends.

Receptionist Supervisor

H & R Block Tax Services
Elizabeth City, North Carolina
11.1997 - 04.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments.

Education

Bachelor of Arts - Community Service

Elizabeth City State University
Elizabeth City, NC
12.2022

Associate of Arts - Leadership And Ministry

Kansas Christian College
Kansas City MO
05.2018

Skills

  • Educational Programs
  • Child Abuse and Neglect Identification
  • Home Visits
  • Community Resource Coordination
  • Compassionate Care
  • Data Security
  • Team Meetings
  • Effective Listening
  • Public Relations
  • Critical Thinking
  • Problem-Solving Capabilities
  • Client Relationships
  • Community Resource Information
  • Case Management Activities

Timeline

Family Advocate

Economic Improvement Council INC
03.2022 - Current

Owner/Operator

I Care Skin And Hair Products
01.2020 - Current

Owner/Operator

Monique's Salon And Spa
02.2017 - 11.2020

Founder

Heart To Heart Women's Ministry
03.2016 - Current

Manager

Navy Exchange
09.2006 - 06.2014

Receptionist Supervisor

H & R Block Tax Services
11.1997 - 04.2004

Bachelor of Arts - Community Service

Elizabeth City State University

Associate of Arts - Leadership And Ministry

Kansas Christian College

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