Monique Gallegos
Palmdale,CA
Summary
Obtaining a professional position as an ER Tech and ER Secretary in the medical field where I can optimize my medical skills for accomplishing my goals within the medical environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
ER Unit Secretary
Antelope Valley Hospital
01.2006 - 11.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate of Science -
Azusa Pacific University
Azusa, CA05.2017
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Highland High School
1993
Skills
- BLS
- CPR
- CPI
- Triage (Vitals)
- Trauma Care
- First Aid/ Surgical Set-Ups
- Excellent Patient Relations/Patient Care
- Request Medical Records
- Communicate with other medical sites regarding patient’s insurance and transfers
- Maintaining Privacy
- Clerical Support
- Teamwork and Collaboration
- Information Assistance
- Updating Charts
- Medical Records Verification
- Office Coordination
- Insurance Authorizations
- Data Entry Software
- Preparing Treatment Rooms
- Hospital Coordination
- Patient Visitation
- Patient Flow
- Scheduling Tests and Procedures
- Collecting Patient Specimens and Tests
- Blood Pressure Measurement
- Software Applications
- Call Transfers
- Answer Telephones
- Staff Meetings
- Collecting Intake Information
- Route Messages
- Organization and Time Management
Additional Information
Working in the ER for 17 years I have learned to work well under pressure on days that i have worked alone covering 4 units of the ER. I have learned to prioritize whats more important when it comes to patient care and and helping out the doctors with what ever they need me to do. I also have learned being a team player is an important role working with others as well as having great communication with one another. I have learned so much and have had a great experience woking at AV Hospital.
Timeline
ER Unit Secretary
Antelope Valley Hospital
01.2006 - 11.2022
Associate of Science -
Azusa Pacific University
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Highland High School