Monique Gallegos
Lancaster,CA
Summary
Obtaining a professional position as an ER Tech and ER Secretary in the medical field where I can optimize my medical skills for accomplishing my goals within the medical environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
ER TECH/ER Secretary
Antelope Valley Medical Center
Lancaster
01.2006 - 11.2022
- Processed medical documents such as discharge summaries and lab results.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Acted as liaison between physicians, nurses, patients, visitors regarding questions or concerns.
- Greeted patients, obtained registration information and verified insurance coverage.
- Provided assistance with filing, copying, scanning documents as requested by staff members.
- Compiled statistical data related to emergency room activity on a daily basis.
- Coordinated communication between the ER department and other departments within the hospital.
- Maintained a high level of confidentiality when dealing with sensitive patient information.
- Assisted physicians with paperwork and other administrative tasks as needed.
- Responded to inquiries from patients, family members and visitors in a timely manner.
- Verified insurance eligibility for ER services prior to treatment.
- Entered patient information into electronic health record systems accurately and efficiently.
- Transcribed physician orders into the computer system accurately and promptly.
- Answered phone calls, scheduled patient appointments, and provided customer service support.
- Ordered necessary equipment for use in the ER department when required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Associate of Science -
Azusa Pacific University
Azusa, CA05.2017
Highland High School
Palmdale, CA01.1993
Skills
- BLS
- CPI
- Triage (Vitals)
- Trauma Care
- First Aid/ Surgical Set-Ups
- Excellent Patient Relations/Patient Care
- Request Medical Records
- Communicate with other medical sites regarding patient's insurance and transfers
- Maintaining Privacy/HIPA
- Clerical Support
- Teamwork and Collaboration
- Information Assistance
- Updating Patients Charts
- Medical Records Verification
- Office Coordination
- Insurance Authorizations
- Data Entry Software
- Preparing Treatment Rooms
- Hospital Coordination
- Patient Visitation
- Patient Flow
- Scheduling Tests and Procedures
- Collecting Patient Specimens and Tests
- Answer High Volume Calls
- Staff Meetings
- Collecting Intake Information
- Route Messages to The Proper Physicians
- Organization and Time Management
- Blood Pressure Measurement
- Software Applications
- Call Transfer
- Appointment Scheduling
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Data Entry
- Documentation Review
- Team Collaboration
- Co-payment collection
- Medical Terminology
- Medical Charting
- Customer Service
- Cash Handling
- Time Management
Additional Information
Working in the ER for 17 years I have learned to work well under pressure on days that I have worked alone covering 4 units of the ER. I have learned to prioritize what’s more important when it comes to patient care and helping the doctors with whatever they need me to do. I also have learned being a team player is an important role working with others as well as having great communication with one another. I have learned so much and have had a great experience working at AV Hospital.
References
- DR.Wojtal ER PHYSICIAN, (510) 708-1746
- Shelca Ramirez ER NP, (661) 972-0989
- Vanessa Leal ER MANAGER, (661) 435-5732
- Jazmine Martinez ER CO-WORKER, (661) 974-9876
- Nea Koyl ER CO-WORKER, (661) 917-0705
- Shelly Martinez ER CO-WORKER, (661) 405-9486
- Betty Q ER CO-WORKER, (661) 972-9665
Timeline
ER TECH/ER Secretary
Antelope Valley Medical Center
01.2006 - 11.2022
Associate of Science -
Azusa Pacific University
Highland High School
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