Monique Gannon-Graves
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
2
2
years of professional experience
Work History
Home Health CNA
Allied Community Resources
08.2023 - 12.2023
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Ensured timely medication administration for improved patient health outcomes.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
Service Desk Supervisor
The Home Depot Store
02.2022 - 08.2023
- Optimized resource allocation by analyzing workload trends and adjusting staffing levels accordingly.
- Ensured consistent delivery of high-quality support services through regular monitoring of KPIs and SLAs adherence.
- Reduced average call wait times through effective scheduling adjustments based on historical data analysis.
- Leveraged ITIL best practices in daily operations to align service desk processes with organizational goals.
- Collaborated with IT management to develop strategic plans for improving overall service quality and efficiency.
- Developed strong relationships with key stakeholders to ensure seamless collaboration between departments.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
Education
High School Diploma -
St Gregory The Great High School
82 Municipal, Rd Dhaka 1100 Bangladesh05.2015
Skills
- Dressing assistance
- Cultural Sensitivity
- Continuing education
- Dementia Care
- Personal Hygiene Assistance
- Vital signs monitoring
Accomplishments
- Achieved Supervisor position by demonstrating leadership qualities with accuracy and efficiency 6 months in to starting position.
Timeline
Home Health CNA
Allied Community Resources
08.2023 - 12.2023
Service Desk Supervisor
The Home Depot Store
02.2022 - 08.2023
High School Diploma -
St Gregory The Great High School
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