Monique Garcia
Tempe
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Castle Megastore
04.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Collected, arranged, and input information into database system.
Barista
Starbucks HMS Host (Sky Harbor Airport)
03.2022 - 02.2023
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Retail sales associate
VF Outlet
01.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Applied Science - Mortuary Science
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2024
High school diploma -
Primavera
03.2020
Skills
- Staff Management
- Training and mentoring
- Employee Motivation
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
Timeline
Supervisor
Castle Megastore
04.2023 - Current
Barista
Starbucks HMS Host (Sky Harbor Airport)
03.2022 - 02.2023
Retail sales associate
VF Outlet
01.2019 - 03.2020
Associate of Applied Science - Mortuary Science
Maricopa Community Colleges - Chandler-Gilbert Community College
High school diploma -
Primavera
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