Monique Garcia
San Antonio,TX
Summary
Demonstrating strong analytical, communication, and teamwork skills, I have proven my ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. With a positive attitude and commitment to continuous learning and growth, brings a passion for the medical field, where the heart and dreams stand. Dedicated to continuing education in order to excel in this industry.
Overview
13
13
years of professional experience
Work History
Logistics Administrator/Controller/Dispatcher
Worldwide Flight Services
12.2018 - 08.2024
- Conducted regular audits to identify potential risks or discrepancies in financial records
- Collaborated with external auditors during year-end audits to provide necessary documentation and resolve any issues identified
- Analyzed data on shipping routes, carrier performance, and customer demand to identify areas for improvement in efficiency or cost savings
- Monitored shipment schedules to ensure on-time delivery and resolved any issues or delays that arose
- Managed and coordinated all aspects of logistics operations, including transportation, inventory management, and warehousing
- Coordinated customs clearance procedures for international shipments, ensuring compliance with import/export regulations
- Managed the return process for damaged or defective products, coordinating with vendors for replacements or refunds
- Assisted in the training of new dispatch operators on company procedures, software systems, and best practices for efficient operations
- Utilized dispatch software systems to track delivery progress, update customer information, and generate accurate invoices for services rendered
Dispatcher
Time Warner Cable
02.2015 - 12.2018
- Coordinated and dispatched a fleet of 15 vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Reduced overtime costs by optimizing driver schedules based on workload demands
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
Bartender
Lilly King lounge
01.2013 - 03.2018
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Organized special events such as themed nights or live music performances to attract new customers
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Participated in monthly team meetings to discuss new promotions or menu changes
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Caregiver
THE LODGE AT LEON SPRINGS
04.2015 - 11.2015
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
- Assisted with end-of-life care, offering emotional support to both clients and their families
- Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
Dispatcher
HSS SECURITY
01.2015 - 09.2015
- Maintained an organized call log, documenting all incoming and outgoing calls with detailed information
- Monitored security cameras and alarm systems to detect any suspicious activity or potential threats
- Dispatched security personnel to respond to alarms, emergencies, and other incidents in a timely manner
- Maintained accurate records of all incoming calls, incidents, and actions taken for future reference
- Coordinated with law enforcement agencies and emergency services to provide necessary support during critical situations
- Responded promptly to inquiries from employees, visitors, and contractors regarding security procedures and protocols
- Implemented an efficient communication system between security personnel using two-way radios or other devices
- Performed regular checks on access control systems to ensure proper functioning and troubleshoot any issues as needed
- Collaborated with the IT department to monitor network security systems and identify potential vulnerabilities or breaches
- Assisted in the development of emergency response plans by providing input based on knowledge of facility layout and potential risks
- Participated in regular meetings with management team to discuss ongoing security concerns, updates on incidents, and improvement opportunities
- Successfully coordinated security response during critical incidents such as fire alarms or medical emergencies
- Closely monitored access control logs to identify any unauthorized entries or suspicious activities within the premises
- Maintained a safe and secure environment for patients, staff, and visitors by patrolling assigned areas and monitoring surveillance cameras
- Participated in training programs on topics such as crisis intervention techniques, de-escalation strategies, and first aid/CPR
- Enforced hospital policies regarding visitor restrictions, parking regulations, smoking areas, etc
- Coordinated with other departments (e.g., nursing staff) during patient elopement situations or missing person reports
- Monitored alarm systems (e.g., intrusion alarms) responding quickly when triggered; investigated potential threats/risks
- Provided support during high-stress situations (e.g., code blue), assisting medical personnel as needed while maintaining order
- Maintained accurate records of incidents, including detailed incident reports, witness statements, and evidence collection when necessary
- Participated in tabletop exercises and drills simulating various emergency scenarios to test preparedness levels of the security team
- Responded promptly to duress alarms or panic buttons activated by staff members in potentially dangerous situations
- Ensured compliance with HIPAA regulations by protecting patient confidentiality at all times
- Implemented proactive measures such as ID badge checks and visitor screening processes to prevent unauthorized access
Dispatcher/Transporter
Aramark
02.2014 - 04.2015
- Dispatched emergency medical services to various locations in a timely and efficient manner
- Managed multiple incoming calls and prioritized emergencies based on severity
- Maintained detailed records of all dispatched calls, ensuring accuracy and completeness
- Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously
- Demonstrated excellent problem-solving skills by quickly assessing situations, gathering relevant information, and making informed decisions
- Collaborated with medical professionals to gather accurate patient information for effective triage and resource allocation
Animal Caretaker
Animal Shelter ( volunteer)
01.2012 - 01.2013
- Observed animal's physical and physiological status to detect any stress factors that may alter data
- Received incoming animals upon arrival and performed preventive measures specified by the veterinarian
- Sanitized cages and other animal room equipment regularly to minimize the potential for contamination
- Performs other duties as assigned
- Operates equipment and uses supplies according to safety guidelines; performs general housekeeping and adheres to safety procedures
- Maintains the Edstrom System and provides daily and weekly QA/QC on the system and in the animal rooms
- Assists with restraint, handling and manipulation of various animal species as assigned by the on-site Supervisor or facility veterinarian
- Maintains facility equipment and performs routine preventative maintenance on rack washers and autoclaves
- Disposes of animal carcasses following established procedures
- Maintains consistent practice of general company and safety policies and procedures and MSDS guidelines, including those related to biohazards and radioactive substances
- Performs all duties in compliance with local, state and federal regulations
Education
GED -
San Antonio College
San Antonio, TX11.2024
Skills
- Fast learner
- Microsoft Outlook
- Microsoft Powerpoint
- Office experience
- Basic life support
- Effective communication
Additional Information
Here is just a little bit about myself, I work well with others and have lots of patience, clear speaking voice, strong written and verbal communication skills, and the ability to multitask. These are all traits that I developed not only in dispatch, but also in my years providing phone support and other customer-related duties. I work well under pressure and enjoy a fast-paced work environment. Plus, my experience and positive attitude are the primary reasons why I believe I am thoroughly qualified for the position. I am available for shift work and committed to performing my duties collaboratively for the betterment of the company. Thank you for your time and consideration. I look forward to hearing back from you.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Logistics Administrator/Controller/Dispatcher
Worldwide Flight Services
12.2018 - 08.2024
Caregiver
THE LODGE AT LEON SPRINGS
04.2015 - 11.2015
Dispatcher
Time Warner Cable
02.2015 - 12.2018
Dispatcher
HSS SECURITY
01.2015 - 09.2015
Dispatcher/Transporter
Aramark
02.2014 - 04.2015
Bartender
Lilly King lounge
01.2013 - 03.2018
Animal Caretaker
Animal Shelter ( volunteer)
01.2012 - 01.2013
GED -
San Antonio College
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment